Junior Application Support Analyst

Overview In this entry role, you join the frontline support for banking clients within a tech-driven firm. You will engage with clients via JIRA, email, and calls to investigate and resolve issues quickly. You'll participate in releases, patches, tests, and installations, acting as the primary contact for client inquiries.

The role offers training and exposure to the investment banking domain, with opportunities to take ownership of products and processes. London-based, with potential relocation to other cities. Responsibilities Create and review communications related to client and staff releases Provide Application Support and issue resolution Implement, test, and release patch/bug fixes for the application Handle installations Serve as primary point of contact for client issue investigation and resolution Follow up with clients and provide updates on outstanding issues Interact with clients via JIRA, email, and calls to resolve issues efficiently Key requirements Degree in a STEM subject Ideally some experience of technology support SQL Experience of customer service Interest in Financial Services and Investment Banking customer service mindset clear communication ownership and accountability problem-solving SQL JIRA

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