Junior Application Support

Overview

As a Junior Application Support Engineer in a fintech-focused firm serving blue-chip clients, you will help resolve client issues, manage communications, and support pre-sales and training. You’ll work closely with support and client-management leadership, with rapid opportunities to evolve into product management or platform ownership. You’ll contribute to testing, QA, and data-driven issue resolution on financial software, while building a client-centric career in a collaborative environment.

Responsibilities

• Support clients and manage support emails
• Provide training and pre-sales support
• Manage client relationships and accounts
• Investigate and resolve queries (data analysis, application issues, database-related)
• Test new software functionality and assist QA processes
• Assist with account management and service delivery

Key requirements

• Experience in Application Support
• Degree with a technology or science focus
• Excel
• SQL
• Interest and skills in data manipulation
• Excellent written and spoken communication skills
• client-facing
• ambitious
• good communication
• Excel
• SQL
• VBA

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