Key Account Executive

About Us At IronmongeryDirect, we've been a trusted name in architectural ironmongery for over 50 years. What started as a traditional ironmongery shop has since grown into the UK's leading direct supplier, delivering thousands of parcels each week.

With a vast range of over 18,000 high-quality products available for next-day delivery, we're the reliable choice for tradespeople who value efficiency, expert advice, and top-tier service. If you're looking to be part of a dynamic, growing company that's built on a foundation of trust and excellence, we'd love to hear from you.

About the Role Are you passionate about building meaningful relationships and driving business growth? We're looking for a Key Account Executive to join our Key Account Management (KAM) Team-a high-energy, collaborative team dedicated to helping our customers succeed and drive sales.

This role isn't just about sales; it's about understanding customers' needs, solving challenges, and creating long-term partnerships that fuel mutual success. You'll thrive in a fast-paced, supportive environment where best practices are shared, ideas are valued, and success is celebrated.

This is a proactive, telephone-based sales role where making outbound calls will be a significant part of your day. You'll be expected to regularly contact existing, dormant and prospective customers to understand their requirements, introduce our products and services, identify sales opportunities and encourage repeat business.

We offer a hybrid working model, with two days in the office and three from home, giving you the flexibility to work in a way that suits you. On top of that, we have a clear and achievable bonus structure that rewards your performance, ensuring your hard work is recognised.

Most importantly, you'll be part of a dynamic and collaborative culture where your impact truly matters. If you're motivated, resilient, and love building relationships that make a difference, we'd love to hear from you!

Key Responsibilities Proactively make a high volume of outbound telephone calls to existing, dormant and prospective customers, with the aim of attracting new business, re-engaging customers and generating sales opportunities.

Reporting into the Key Account Team Manager, you will develop existing Key Account Customer relationships to drive up revenue, average order value (AOV) and order frequency, whilst maintaining gross profit (GP) margins. This will include elements such as cross selling, add selling etc.

You will manage your own designated Key Accounts to ensure consistent exceptional service. WOWing customers should be central to your approach and keeping clear, detailed notes from discussions into Hubspot is also vital for future success.

Actively identify and pursue opportunities to win back lapsed customers, understand reasons for...

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