Key Account Manager
Johnson Controls · London, England ·
Last confirmed by our partners on 20 Oct 2026.
Overview
As a Key Account Manager at ShopperTrak, you will manage a portfolio of strategic retail accounts and drive commercial growth through data-driven solutions. You will build trusted relationships with senior stakeholders, collaborate cross-functionally, and identify opportunities to expand footprint and wallet share. You’ll focus on high-potential named accounts to deliver revenue, profitability, and retention objectives while shaping long-term partnerships. This role offers exposure to a global organisation and the chance to influence retail insights and outcomes.
Pay / Benefits
- Competitive salary and bonus
- Company pension scheme
- 25 days annual leave plus bank holidays
- Life assurance
- Employee assistance programme
- Ongoing training and development
Responsibilities
- Manage a portfolio of strategic ShopperTrak customer accounts
- Build and maintain long-term relationships with key decision-makers
- Develop and execute account growth plans aligned to objectives
- Drive customer retention by delivering value from ShopperTrak solutions
- Identify opportunities to expand within existing accounts with additional products and services
- Lead commercial discussions, renewals, and contract negotiations
- Collaborate with sales, operations, customer success, and technical teams to deliver outcomes
- Monitor account performance, customer satisfaction, and revenue growth
- Provide accurate sales forecasts and account reporting
- Maintain understanding of retail trends, challenges, and competitive developments
Key requirements
- Proven experience in Key Account Management, Account Management, or Strategic Sales
- Strong commercial acumen with renewals and growth management
- Demonstrated success in customer retention and revenue expansion
- Excellent relationship-building and stakeholder management
- Ability to influence senior decision-makers
- Strong negotiation, presentation, and communication skills
- Self-motivated with ability to manage multiple priorities
- Full UK driving licence and willingness to travel
- Relationship-building
- Stakeholder management
- Negotiation
- CRM and account planning tools
- Experience with retail technology, SaaS, analytics, data solutions, or customer insight environments
- Knowledge of retail operations, consumer behavior, footfall analytics, or BI solutions
Market data from EasyWorkClub, not from the employer
Typical pay for Sales account manager in London: £31,100 – £60,000, from 266 adverts
330 live adverts for Sales account manager in London
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