Kitchen Appliance Engineer

Overview

As a White Goods engineer, you will service and repair a range of home appliances at customers’ homes, supporting a fast, first-time-fix Service Promise. You join a team of experienced engineers in a mission to make energy greener and more efficient. You’ll tackle varied technical challenges, collaborating with mentors and managers to ensure reliable, high-quality outcomes. This role offers meaningful impact through hands-on repair work and direct customer interaction.

Pay / Benefits

• base salary 40,133 GBP
• uncapped OTE (approx. 47,000 GBP)
• field reward scheme
• flexible rewards and support system
• employer investment in training and development

Responsibilities

• Attend customer homes to repair and maintain white goods (dishwashers, washing machines, refrigerators, tumble dryers, microwaves)
• Diagnose defects and plan safe, effective fixes
• Strive for first-time fixes with quality workmanship
• Collaborate with managers and peers for support and continuous improvement
• Adhere to safety standards and quality practices
• Contribute to the Service Promise of same-day fixes
• Engage with customers to explain repairs and maintain service quality

Key requirements

• Extensive repair/maintenance experience with dishwashers, washing machines, refrigerators, tumble dryers, microwaves
• Strong customer service and problem-solving abilities
• Ability to diagnose defects and work safely to achieve first-time fixes
• Minimum 2 years on-the-job experience
• Full-time availability in assigned locations (Peterborough, Epsom, Croydon, London)
• Customer-focused
• Problem-solving
• Clear communication
• Repair and maintenance of white goods appliances
• Defect diagnosis and troubleshooting
• Safe repair practices and compliance

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