Lead Service Designer GDS

Job ID: 757Skills: GDS, Lead Service Designer, Service Design, Service Strategy, Service Blueprinting, Journey Mapping, Systems Mapping, Proposition Development, Design Leadership, Design Sprints, GDS Service Standard, GDS Assessment, Agile, Principal Service Designer, Head of Service Design, SC ClearanceLead Service Designer Service Design / Service Strategy / Blueprinting / Design Leadership / GDS Hybrid - 2 days in office p/w - choice of UK wide offices including London, Birmingham, Manchester, Leeds and Glasgow 80,000 - 85,000 DOE + Training and BenefitsAre you the service designer senior stakeholders turn to when a transformation gets complex?

This Lead Service Designer role combines strategic leadership with hands-on craft, shaping end-to-end future state services that are human-centred, data-informed and AI-ready. You’ll join a growing Experience Design team within a large global technology consultancy, reporting to the Head of Experience Design as their close partner in driving the practice forward and positioning design as a business lever with clients.

Our client, a global consultancy, has offices UK wide to choose from, so there will be one close to you. You’ll need to be willing to undergo SC clearance. What You’ll Be DoingLeading complex service and product design engagements end to end, defining service strategies and future state architecturesLeading multidisciplinary teams to research, prototype, test and launch new servicesFacilitating design sprints and co-creation sessions, and creating service blueprints, journeys and propositions that scaleGuiding senior client stakeholders through complex decisions and helping grow engagementsMentoring and developing service designers across grades, including performance management and career progressionShaping design methods, tools and quality standards, supporting GDS assessment preparation, hiring and proposalsWhat You’ll BringProven GDS experience, including the GDS Service Standard and service assessmentsExperience leading service design through the full lifecycle, including pilot and live operation, and influencing senior stakeholders in complex or regulated environmentsEvidence of building design capability, such as setting standards, mentoring designers or standing up new practicesFluency in blueprinting, journey mapping, systems mapping and proposition development, with strong workshop and sprint facilitation skillsExperience leading multidisciplinary teams in agile or hybrid delivery, and the confidence to manage upwards and challenge constructivelyDesirable: accessibility and regulatory knowledge, multi-sector experience, quantitative survey design, service measurement, designing AI-enabled servicesWhat’s On OfferHybrid working, with 2 days a week in the officeTraining and development, including external certifications Core and flexible benefits packagePlease note: candidates must be willing and eligible to undergo SC security clearance, and need to have been UK resident for a minimum of 5 years.

Apply today with your CV for this Lead Service Designer role and we’ll be in touch. This role may suit candidates who have held roles including: Senior Service Designer, Principal Service Designer, Head of Service Design, Service Design Lead, Design Lead, CX Transformation LeadKeywords: Lead Service Designer, Service Design, Service Strategy, Service Blueprinting, Journey Mapping, Systems Mapping, Proposition Development, Design Leadership, Design Sprints, GDS Service Standard, GDS Assessment, Agile, Principal Service Designer, Head of Service Design, SC Clearance

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