Lead Software Architect

Overview

As Lead Software Architect at NiCE, you will own and shape the architecture for an AI-native, cloud-based platform central to our AI-led delivery transformation. You collaborate across product, security, and engineering to ensure scalable, secure, and maintainable designs while integrating cutting-edge AI tooling. You will mentor the team, steer technical decisions, and validate AI outputs in a high-trust, multi-server environment. This role offers a chance to influence how AI is applied in a public-safety domain and to drive impactful, modern software delivery.

Pay / Benefits

• NICE-FLEX hybrid model (2 days in office, 3 days remote)
• global growth and internal career opportunities
• collaborative, fast-paced, innovative work environment

Responsibilities

• Own architecture and lead AI-led design, implementation, and validation in cloud environments
• Steer architectural direction through collaborative, team-based decisions
• Ensure security, scalability, compatibility, maintainability, and responsible AI use in build and run-time
• Test, fix defects, and support customer issues related to architecture
• Enforce architectural standards and guide team on delivery practices
• Mentor engineers in architecture, AI-led delivery, and AI output validation
• Collaborate with Product Management during planning sessions

Key requirements

• C# development with Visual Studio/VS Code
• Proven ability to translate market needs into secure, scalable system designs
• Experience with multi-tenant cloud solutions
• Team-based, collaborative experience
• Code maintenance and source control (DevOps, Git)
• Unit testing, code reviews, and quality discipline
• Understanding of network security, authentication, authorization
• Database experience with Entity Framework or similar
• Knowledge of SOLID principles
• RESTful API design and extensibility
• Recent practical experience with AI tooling (Copilot, Claude Code, Codex or equivalent)
• Ability to describe outcomes and decisions clearly
• Accountability for architectural outputs
• Comfort with probabilistic systems and judicious AI use in high-trust domains
• Learning velocity to ramp on new AI tools quickly
• Effective communication across email, chat, phone, and video
• Strong problem-solving focus and product quality mindset
• Curiosity about new tools and technologies
• AI tooling in daily work (Copilot, Claude Code, Codex)
• Cloud-based, multi-server architectures
• Security, authentication, and authorization fundamentals

Report this job