Lead Support Engineer

Overview

In this role you provide техничес leadership for fleet safety, reliability and performance, lead the local Support Engineering team, and drive continuous improvement. You will coordinate across TMCs, conduct technical investigations and risk analysis, and ensure safe, compliant engineering changes. The position offers visibility with customers, opportunities to implement digital and condition-based monitoring solutions, and to deputise for the Engineering Manager.

Pay / Benefits

• competitive salary
• 25 days holiday
• annual performance-related bonus
• pension scheme with contributions up to 9%
• private medical insurance
• personal accident insurance

Responsibilities

• Lead and develop the Shift Support Engineers at the TMC
• Coordinate engineering resource and workload with other TMCs
• Represent Hitachi at periodic customer meetings
• Act as engineering lead and focal point for TMC activities
• Lead technical investigations into fleet performance, safety and reliability issues
• Analyze remote condition monitoring outputs to identify risks
• Ensure Statements of Work (SoWs) are prioritized for safety, reliability and performance
• Capture reliable root cause data for KPIs, availability and penalties
• Assess and manage concession requests
• Own reliability performance and implement improvements via reliability growth modelling
• Produce and implement fleet checks and engineering changes
• Peer-review engineering changes for standards compliance
• Produce technical reports for major faults
• Maintain engineering documentation (VMIs, VMPs, FFGs, defect handling guides, modification instructions)
• Identify and support optimization with digital solutions and condition-based monitoring
• Act as SME for allocated systems and own engineering risk and safety performance
• Deputise for Engineering Manager and participate in on-call/incidents

Key requirements

• HND/HNC, degree or equivalent engineering qualification
• Significant rolling stock or complex asset engineering experience
• Experience in rolling stock safety management and reliability improvement (desirable)
• Experience leading technical teams (desirable)
• Knowledge of rules and regulations; professional communication skills
• Ability to represent Hitachi professionally
• leadership
• clear written and verbal communication
• stakeholder management
• rolling stock safety management
• reliability improvement and root cause analysis
• root cause data capture for KPIs

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