Lead Support Engineer

Overview

In this role you lead fleet safety, reliability and performance engineering, guiding the local Support Engineering team and coordinating cross-TMC activities. You drive investigations, data-driven improvements, and engineering changes while deputising for the Engineering Manager. You’ll engage with customers, oversee risk and safety performance, and champion digital solutions to optimise asset performance. This is a chance to shape reliability across Hitachi Rail’s rolling stock fleet.

Pay / Benefits

• Competitive salary
• 25 days holiday
• Potential annual bonus
• Pension scheme with up to 9% contributions
• Private medical insurance
• Personal Accident insurance

Responsibilities

• Lead and develop the Shift Support Engineers at the TMC
• Coordinate workload and resources with other TMCs
• Represent Hitachi at periodic Customer Meetings
• Serve as Engineering lead for TMC activities and support requirements
• Lead technical investigations into fleet performance, reliability and safety
• Analyze remote condition monitoring outputs to identify risks
• Ensure statements of work are prioritized for safety and performance
• Capture consistent root cause data for KPI and penalties
• Assess and manage concession requests
• Monitor reliability performance and drive improvements via reliability growth modelling
• Produce and implement fleet checks and engineering changes
• Peer-review engineering changes for compliance with standards
• Produce technical engineering reports for major faults
• Maintain engineering docs (VMIs, VMPs, FFGs, defect guides, modification instructions)
• Identify optimisation opportunities including digital solutions and condition-based monitoring
• Act as SME for allocated systems and own engineering risk/safety performance
• Deputise for Engineering Manager and participate in on-call incidents

Key requirements

• Significant rolling stock or complex asset engineering experience (desirable)
• Experience in rolling stock safety management, reliability improvement and technical investigation (desirable)
• Experience leading technical teams
• Sound knowledge of and compliance to rules and regulations
• Excellent written and verbal communication skills
• Ability to represent Hitachi professionally
• Excellent written and verbal communication
• Leadership and team development
• Professional representation of the company
• Root cause analysis and RCA processes
• Reliability growth modelling
• Condition-based monitoring and remote monitoring analysis

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