Lean Six Sigma Process Analyst

Role Overview A Lean Specialist for Payments applies continuous improvement and waste-reduction methodologies (such as Lean Six Sigma) to financial transaction workflows, payment processing and dispute management. The consultant will map payment workflows end-to-end, identify inefficiency and manual/repeatable work, and design and embed optimised, automated and cost-efficient processes, while maintaining strict regulatory compliance.

Core Responsibilities Process Optimisation * Map payment workflows end-to-end to remove bottlenecks in transaction routing, invoicing and merchant onboarding Automation & Error Reduction * Identify repeatable administrative tasks in chargebacks or exception handling and implement automated fixes Cost Efficiency * Lower operational costs for financial institutions or fintech platforms while maintaining strict regulatory compliance Data-Driven Analysis * Track performance indicators such as transaction processing speed, failure rates and dispute resolution times Broader End-to-End Delivery * Apply Lean methodology (value stream mapping, waste identification, root cause analysis) across payments operations — from initiation through processing, exception handling, settlement and reconciliation * Facilitate workshops with Operations, Technology and Change stakeholders to validate current-state process maps * Design and document future-state, optimised process flows, including handoffs, controls and exception paths * Produce clear, structured process documentation (SIPOC, swimlane, value stream maps) suitable for both business and technical audiences * Work closely with Operations Consultants and Change/Delivery teams to translate findings into actionable improvement roadmaps * Present findings and recommendations to senior Operations and Transformation stakeholders 3.

Essential Experience & Skills * Proven track record as a Lean Specialist / Lean Six Sigma practitioner within financial services, ideally payments * Deep understanding of payments operations, transaction routing, invoicing, merchant onboarding, chargebacks, dispute management and exception handling * Strong end-to-end process mapping capability (current-state and future-state), using recognised Lean/process-mapping tools and techniques * Experience working within a bank, payments provider or fintech Operations function * Excellent stakeholder engagement and workshop facilitation skills across Operations, Technology and Change * Strong analytical skills — able to track and interpret performance indicators (transaction processing speed, failure rates, dispute resolution times) and quantify process inefficiency in business terms * Sound understanding of regulatory compliance requirements within payments, and ability to design efficiency improvements that maintain compliance * Confident, clear written and verbal communication; able to produce board-ready documentation * Comfortable working independently and autonomously to deliver against agreed outcomes 4.

Desirable Experience * Lean Six Sigma Green Belt / Black Belt certification * Experience with payments platforms (e.g. Avaloq, ISO 20022 migration, Faster Payments, SWIFT, card schemes) * Prior experience delivering process improvement within a regulated banking environment * Familiarity with process mining or workflow analytics tools * Experience translating process findings into automation or digitisation business cases

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