Learning and Development Coordinator

Learning & Development CoordinatorSalary - Dependent on ExperienceSolihullFull-TimePermanent We are looking for aLearning & Development Coordinatorto design, coordinate, deliver and evaluate learning and development initiatives that enhance employee skills, knowledge, and performance, supporting both individual career development and organisational success.

To manage the provision of mandatory training to ensure that the business remains compliant to required legislation. The key duties and responsibilities are: Training Delivery and Coordination Create, design, and deliver training and development courses/initiatives aligned to business needs Work closely and regularly with key internal stakeholders to shape development requirements Proactively engage with external providers to source training provision, where requiredContinually review training materials and ensure their suitability, compliance, and relevanceCollaboratively manage early career offerings, ensuring their suitability, compliance, and contentMonitor development KPIs, recording monthly and offering insightUsing our Learning platform to create an intuitive end to end Learning Management SystemOccasional travel to other sites which may require the need for an overnight stay.

LearnersBe accessible to all staff on site for structured and ad-hoc meetings regarding trainingProvide face to face support and coaching to learners and key stakeholdersMonitor learners regularly through reporting, coaching and structured meetingsBe visible within the business and engage with all departments regularlyWork collaboratively and professionally with line managers regarding their learners.

Training AdministrationEnsure all training is delivered on time in line with required new starter requirements, mandatory renewals and bookingsManaging our Apprenticeship scheme administration via the Gov website (Apprenticeship Service Account)Ensure all certification is produced, sent, and stored as requiredManage training email inboxes to ensure they are up to date and actioned dailyAccurately maintain and update internal and external portals and databasesCollate and act upon course feedbackProcess purchase order numbers and invoicesEnsure NDA (National Drainage Academy) database is fully updatedRespond to customer enquiries via email, phone and in personProcess training course bookings through internal systemsEfficiently coordinate training providers to deliver required training in acceptable timescaleLiaise with training providers and venues to confirm and cancel eventsOrganise delegate accommodation where required, produce course literature, joining Instructions and invoices accordinglyOrganising training materials and printing in-house, when necessary, prior to the courseProduce and send certification to delegates internally and externally, ensuring it is stored as required.

Management of TrainingWork within the training budget set, with any additional spend requested priorCommunicate to the wider business on matters of learning and developmentWork within Human Resources, maintaining appropriate professional boundaries, confidentiality and impartiality when supporting learners, managers and colleaguesContribute to the development and delivery of a three-year strategic training and development plan, aligned with Human Resources priorities and wider business objectivesUpdate the control tower monthly (metrics capture) to maintain accurate, current data and enable effective collaboration, reporting and decision-making across Human Resources and relevant stakeholdersThis job description is not an exhaustive list of responsibilities to be undertaken by the Training & Development Officer, and you may be required to carry out other duties, which are felt to be reasonable and commensurate with the role.

The Skills, Qualifications and Experience required are: Demonstrable L& D experience, ideally within a compliance environmentExperience coordinating and administering training & development programmesExperience managing an LMSExperience in designing learning interventionsExcellent communication skills and the ability to work on your own initiativeBe an effective team player and actively contribute to our continual improvement cultureSelf- motivated with a positive can-do attitudeStrong administrative skills with a good eye for detail and accuracyComfortable with change and a continuous improvement environment A natural people person.

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