Leasing Associate
Deverell Smith Ltd · Leicester, England ·
£28,000 basic salary plus a £4,000 car allowance, 10% annual discretionary bonus, and additional monthly and quarterly bonus of up to £450 per quarter. The role is 37.5 hours per week, including working 2 in 4 Saturdays with a day off in lieu, plus one late start/late finish each week (11am-7pm).
The Opportunity I'm currently working with a well-established, private equity-backed residential property business operating within the Build-to-Rent and Single-Family Housing sector. The business has an exciting growth strategy in place and is continuing to expand its portfolio across the UK.
As part of this continued growth, they are looking to appoint a Viewings & Inventory Associate to join their Resident Services team in the Midlands. This is a customer-facing role suited to someone with experience across residential lettings, property management, estate agency or resident services, who enjoys working directly with customers and taking ownership of the resident journey from viewing through to move-in and beyond.
The Role Reporting into the Head of Resident Services, you will play a key role in attracting and securing new residents, delivering excellent customer service and ensuring properties are prepared and presented to a high standard.
You will be responsible for conducting viewings, supporting new residents through the lettings process, completing inventories and check-ins, and helping to maintain strong resident retention across the portfolio. The role would suit someone who is organised, commercially minded, personable and confident dealing with customers, with the ability to work independently and manage multiple priorities.
Key Responsibilities Conduct physical property viewings with a strong focus on converting enquiries into new lets. Record virtual viewings of vacant properties where required. Explain the lettings process, financial obligations and tenancy requirements to prospective residents.
Complete detailed property inventories, check-ins and check-outs, including meter readings. Manage holding deposit payments and support the reservation process. Complete check-out inspections and reports, identifying any works required.
Coordinate contractors and tradespeople where maintenance or remedial works are required. Demonstrate properties and key facilities to new residents as part of the move-in process. Maintain accurate electronic and manual pro...