Legal Case Handler
Ppl Prs ·
Can you imagine a world without music Neither can we. Key Details To manage debt enforcement and copyright infringement cases instructing external solicitors where appropriate in order to maximise cash collections. To assist external solicitors with the investigation and preparation of new case files and with the administrative updating of ongoing files.
What you will be doing To review referrals based on initial evidence of music usage To propose cases for fast tracking To contact accounts with a view to obtaining payment and payment commitments from customers To carry out external checks on businesses gathering any required information to assist with customer contacts negotiation or enforcement action To prepare case files maintaining a high level of accuracy and attention to detail To instruct solicitors providing case files and any other necessary information to assist them with negotiation of required action To respond to the questions of external solicitors in a timely manner To check music usage evidence provided by external parties matches to the music repertoire To deliver a positive customer experience and proactively contribute to the departments service standards and customer satisfaction results ensuring call quality targets are consistently achieved and exceeded To demonstrate a positive image of the company through developing and maintaining effective professional relationships with customers To work co-operatively and supportively with other teams in order to ensure the customer experience is positive To use objection handling techniques to proactively resolve any customer queries or objections To respond to customer queries and ensure timely resolution of complaints escalating where necessary To develop and maintain knowledge of core licensing processes and procedures including tariffs and Copyright Law To maintain accurate notes in the system To undertake other tasks as reasonably requested You will be Educated to A level standard degree level or equivalent Minimum of 1-2 years experiencein a similar role preferably working within a relevant area for example: collections or enforcement team Competent using Microsoft Office Word Excel and Outlook Trained on cash collection telephone and customer service techniques Knowledge of debt enforcement and copyright infringement legal processes in England and Wales Scotland and Northern Ireland Work with external solicitors would be advantageous The Company If you play or perform music in your business you will usually need TheMusicLicence and thats where we come in.
TheMusicLicence from PPL PRS allows you to legally play music in your business or organisation and covers virtually all commercially released music. This includes millions of the most popular and well-loved songs and recordings not just from the UK but also from around the world.
Who we are If a business plays or performs music in their business they will usually need TheMusicLicence and thats where we come in. TheMusicLicence from PPL PRS allows businesses to legally play music in their business or organisation and covers virtually all commercially released music.
This includes millions of the most popular and well-loved songs and recordings not just from the UK but also from around the world. By joining us youll be part of a team thats genuinely passionate about music and people.
Since we started in 2018 weve grown massively but we still have big ambitions. Were looking for top talent full of fresh ideas and new perspectives to make a difference and help us grow even more. We offer hybrid working in our modern office in the heart of Leicester along with a competitive benefits package.
Visit to find out more. PPLPRS is an equal opportunities employer. Our mission is to recruit a diverse workforce and create inclusive teams. The benefits you will have Healthy Food Snacks 120 Annual Music Voucher Perkbox Giving You Access To Over 4000 Deals and Discounts Casual Dress Code 25 Days Holiday Bank Holidays (Increases With Tenure) Modern Office Space With Music Relaxation Areas Documents Employment Type : Full-Time Experience: years Vacancy: 1 Yearly Salary Salary: 25001 - 30000