Lifestyle Manager – SHY Lifestyle

Job Description The Role We are seeking an experienced proactive and highly organised Lifestyle Manager to lead and grow our team. This is a client-facing role requiring outstanding communication skills exceptional attention to detail and the ability to anticipate client needs before they arise.

You will manage a portfolio of UHNW clients while delivering bespoke lifestyle solutions across travel dining entertainment and personal services. The successful candidate will thrive in a fast-paced environment enjoy solving complex requests and be passionate about delivering world-class service.

Key Responsibilities Client Relationship Management Manage a dedicated portfolio of UHNW clients Build trusted long-term relationships through exceptional service Understand each clients personal preferences and anticipate future needs Act as the primary point of contact across all lifestyle requests Ensure every interaction reflects SHY Lifestyles luxury brand standards Concierge Lifestyle Services Manage requests including: Luxury hotel reservations Restaurant bookings worldwide Private villa sourcing Private jet and helicopter charters Yacht charters Luxury cruises ChauCeur services Event tickets (sports concerts theatre) VIP access and hospitality Exclusive experiences Shopping requests Gift sourcing Family travel arrangements Travel Planning Design bespoke international itineraries Source luxury accommodation Coordinate flights transfers and logistics Arrange visas where required Provide destination recommendations Monitor travel and proactively manage schedule changes Supplier Management Develop and maintain relationships with: Luxury hotels Restaurant partners Private aviation providers Yacht brokers DMCs Tour operators ChauCeur companies Security providers Event organisers Luxury retailers Negotiate preferential rates and VIP amenities wherever possible.

Operations Manage requests eCiciently using the company CRM Maintain accurate client profiles and preferences Ensure all bookings are confirmed accurately Prepare detailed client itineraries Monitor ongoing trips and bookings Resolve issues quickly and professionally Maintain strict confidentiality at all times Business Development Identify opportunities to enhance client engagement Promote additional services where appropriate Introduce new supplier partnerships Support member retention and client growth Represent SHY Lifestyle at networking events and industry functions Requirements Skills Experience Essential Minimum 3 years experience in luxury concierge lifestyle management luxury travel or private aviation and experience in leading a team.

Experience working with UHNW clientele Excellent written and verbal communication Strong organisational skills Ability to multitask under pressure Exceptional attention to detail Strong commercial awareness High level of discretion and confidentiality Flexible approach to working hours Proficiency with Microsoft OCice and CRM systems Desirable Existing luxury hospitality network Knowledge of private aviation and yacht charter Experience with GDS systems Additional language(s) Experience within a luxury travel agency family oCice or concierge company Personal Attributes The ideal candidate will be: Professional and polished Calm under pressure Resourceful and solution-oriented Personable and confident Highly organised Adaptable and flexible Passionate about luxury hospitality Commercially minded Proactive rather than reactive Able to think creatively to fulfil unique client requests Benefits Working Hours Full-time MondayFriday (9am to 5pm) with flexibility outside standard oCice hours Participation in an out-of-hours rota may be required International travel may occasionally be required What We Offer Competitive salary Performance-based commission scheme Career progression within a growing luxury lifestyle business Ongoing training and development Access to exclusive hospitality events and industry partners Opportunity to go on FAM trips and global work-related conferences Required

Skills

Skills

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