MAC Support Specialist
Apache Associates · London, England ·
AreyouanexperiencedMACSupportSpecialistwhothrivesinafast-paced,client-focusedITservicesenvironment? Ourclient—aleadingITsolutionsandmanagedservicesproviderbasedinLondon—isseekingatalentedApplespecialisttodeliverexceptionalsupporttotheirdiverseportfolioofclients.
KeyResponsibilities Provide1stand2ndlinesupportformacOSandiOSdevicesacrossmultipleclientenvironments. Manage,configure,andmaintaindevicesusingMobileDeviceManagement(MDM)toolssuchasJamf,Addigy,Kandji,orMosyle. Diagnoseandresolvehardware,software,andnetworkingissuesefficientlyandprofessionally.
Supportsystemdeployments,upgrades,andintegrationswithinmixedApple/Windowsenvironments. Deliveroutstandingcustomerservice—bothremotelyandonsite—withafocusonbuildinglong-termclientrelationships. Collaboratewithinternalteamstoensureservicelevelsandclientexpectationsareconsistentlyexceeded.
Skills&Experience ProvenexperiencesupportingAppleenvironmentswithinanITsupportormanagedservicessetting. Applecertifications(e.g.ACSP,ACiT,orsimilar)highlydesirable. Excellentcommunicationandclient-facingskills,withtheabilitytoexplaintechnicalissuesclearlyandconfidently.
Comfortableworkingindependentlyandmanagingmultipleprioritiesinadynamicenvironment. What'sonOffer OpportunitytoworkwitharespectedLondon-basedITservicesfirmsupportingawiderangeofclients. Acollaborativeandsupportiveteamculturethatvaluesprofessionalismandgrowth.
CompetitivesalarypackagewithprofessionaldevelopmentandApplecertificationsupport. ApplytodaywithyourCVandashortcoverletteroutliningyourAppleexperienceandpassionforclientsuccess. Pleasenote: Thispositionis100%officebased(CentralLondon)
Market data from EasyWorkClub, not from the employer
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