Manager, Customer Success

Cato Networks is the converged network and security cloud for the AI era. As AI reshapes cybersecurity, enterprises face a dual challenge: unlocking AI’s potential while defending against AI-driven attacks. Cato addresses both through a unified, cloud-native platform, providing the visibility and context to prioritize risks and stop threats in real time across users, applications, data, and AI agents.

Join us as we scale: take on ambitious technological challenges and shape the next generation of enterprise security at a company trusted by thousands of organizations worldwide.

About the Role

As a Manager of Customer Success for UK/I, you will be responsible for ensuring customer health and success across the region. Reporting to the AVP of Customer Success EMEA, you will manage a team of Customer Success Managers (CSMs) while working closely with cross-functional stakeholders to deliver exceptional value to our customers.

This is a hands-on leadership role where you'll be expected to lead by example, actively participate in customer engagements, and provide direct guidance to your team in complex situations. This role is based in the UK region, requiring up to 50% travel within the territory.

You exemplify these traits:Curiosity - you have a desire to truly understand our customers' business needs. Creativity - you can find a sustainable path to yes. Empathy - you connect at a human level with our customers and you genuinely careKey Responsibilities:Lead and manage a regional team of CSMs, including setting targets, providing guidance, and ensuring the team grows alongside Cato's accountsEnsure the health, adoption, renewal, and growth of the assigned regional book of businessProvide oversight and guidance to direct reports, including all personnel mattersLead and orchestrate Cato's defined post-sales motion in the regionBuild and maintain strong relationships with key stakeholders at executive and senior levelsInfluence internal cross-functional stakeholders to drive customer outcomesStructure and price complex renewal and upsell opportunitiesMonitor and track team and individual performance against goals, conducting regular performance reviewsRequired Skills and Experience:Experience in Customer Success function, managing people at a high growth SaaS software or technology vendor, ideally in the networking and/or security space.

Experience in running a renewal and upsell business, ideally with quota ownership. Strong business acumen with the ability to independently identify and manage complex opportunitiesExcellent customer communication and presentation skills, with ability to articulate to different audiences in a concise, professional mannerAbility to effectively ask probing questions and identify inconsistencies, complemented by strong analytical thinking and intuitionDemonstrated ability to structure and price complex renewal and upsell opportunitiesExperience in building strong relationships with executive-level stakeholdersProven ability to coach and mentor team membersStrong problem-solving skills with the ability to own complex issues through to resolution Prior Experience:Competency in Cato products and their adjacent technology domains, including understanding of Cato's competitive landscapeBackground in networking, security, or cloud technologiesExperience with enterprise SaaS deployment and adoption methodologiesPrevious experience in the Benelux enterprise market#LI_HE1

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