Mobile Field Service Engineer

Job Title: Field Service Technician Location: Edinburgh Salary: Competitive Job Type: Full time, Permanent Boon Edam is the world market leader in commercial entrance control solutions, and we operate globally. We have manufacturing facilities in Holland, the USA, and China and a network of international sales offices that provide support to customers worldwide.

Are you looking for a new career opportunity within a diverse, globally recognised company in the construction industry? Are you passionate about customer satisfaction and brand image? Are you a passionate engineer who enjoys problem-solving?

If so, our Field Service Technician role might just be the new career choice for you. What do we expect from you? As a Field Service Technician, you will be responsible for the proactive delivery of service, maintenance, fault repair, and occasional installation works on customer equipment.

Your role will include: Carrying out reactive and planned maintenance, repairs and installations on entrance systems Attending customer sites promptly, managing your workload to meet service schedules and call‐out requirements Communicating clearly with customers, including providing ETAs and end‐of‐day updates Ensuring all works are completed safely, efficiently and in compliance with RAMS and site‐specific requirements Accurately completing job sheets, reports, timesheets and documentation using company systems Maintaining company tools, PPE and vehicle to a high professional standard Building positive working relationships with customers and internal colleagues Sharing technical knowledge and supporting colleagues when requiredThis role requires someone who is organised, professional and comfortable working alone in live customer environments.

The successful candidate will need to be based in Edinburgh or surrounding areas and must hold a full, clean driving licence to fulfil the requirements of the role. This role is 40 hours per week, with regular weekend and evening overtime required, as well as regular overnight stays.

What skills and experience are required to perform this role? Working knowledge of health and safety Experience as an auto door engineer or working in a similar role would be advantageous but not essential Technically competent Background in engineering will be an advantage CSCS card holder desirable but not essential EN16005 accredited desirable but not essential Ability to work alone and as part of a team Highly organised with excellent time management Excellent communicator able to liaise with and build customer rapport Proficient in Microsoft Office Programmes Electro/ mechanical qualification desirable but not essential GCSE Maths and English, Grade C or higher or equivalent.

What can you expect from us? A friendly and inclusive working environment Company provided van for business use Enhanced overtime payments Subsisten...

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