Move Manager

Job Title: Move Manager Location: Ruislip Employment Type: Full Time Start date: Immediate Start About us Crown Worldwide Group is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong.

We are an extraordinary and purposeful business committed to making it simpler to live, work and do business anywhere in the world, delivered through our broad portfolio of complementary brands. Together these enable us to; relocate people's lives and possessions, help companies move teams to new locations near and far and help them manage their workspaces.

We also transport, store and install precious art collections and keep company data and records safe, yet accessible. We oversee a wide-ranging CSR program which supports local and global charities, actively champions employee wellbeing and continually seeks to reduce our environmental footprint.

We are also proud of our diverse and inclusive culture. This provides all our employees with a sense of belonging which allows them to reach their full potential. About the Role At Crown Relocations we specialise in helping individuals and families relocate seamlessly across the globe.

As a part of the team, with a strong focus on care, efficiency, and customer support, you will assist our customers ensure they have a smooth transition into a new home. The Move Manager is a highly motivated, sales and customer service focused team member within the Relocations department, supporting private clients relocating their household goods to the UK.

The role is responsible for delivering an exceptional customer experience throughout the relocation process, ensuring customer satisfaction, supporting business profitability, and maintaining high-quality service standards.

What You'll Do Deliver exceptional relocation management services to private clients moving to the UK. Maximise sales and insurance opportunities while ensuring customer satisfaction. Build strong relationships with customers, agents, service partners and internal stakeholders.

Contribute to business profitability and continuous improvement of service quality. Interact with customers, service partners and agents to communicate and provide relevant move information. Build rapport with clients to understand their requirements and expectations.

Provide a high level of customer service to VIP and priority customers. Deliver a personalised relocation experience for clients. Understand and support the resolution of relocation issues affecting customers. Conduct regular site visits during surveys and packing activities. What We're Looking For </...

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