Network Engineer

Overview

You join a growing Managed Services team to own network incident management and proactive operations. You’ll troubleshoot complex, multi-site environments, drive root-cause analysis, and shape design and documentation for resilient networks. Your work aligns with ITIL-based processes and customer standards, delivering stable and secure network services. You’ll collaborate across projects to ensure solutions meet customer requirements and enable continuous improvement.

Pay / Benefits

• flexible work options
• Learning and Development opportunities
• focus on wellbeing and work-life balance

Responsibilities

• Troubleshoot and manage incidents and problems within agreed SLAs
• Perform root cause analysis on recurring or major incidents
• Assist with project designs to meet customer requirements
• Ensure environments adhere to standards and compliance
• Maintain and update technical documentation to professional standards
• Proactively identify improvements for stability, availability, and performance
• Contribute to network roadmaps, proposals, impact assessments, and statements of work
• Install and configure new equipment for projects
• Contribute to design and implementation of new network platforms with accompanying docs (HLD/LLD)

Key requirements

• Technical knowledge of multi-vendor network technologies in enterprise deployments
• Hands-on experience with firewall and security appliance configuration and management
• Experience with Cisco/HPE Aruba Routing/Switching environments and firewall vendors (Cisco, Palo Alto, Fortigate, CheckPoint)
• Knowledge of core LAN technologies (spanning tree, OSPF, EIGRP, BGP)
• Experience with Cisco Meraki SD-WAN, LAN, and Wireless is beneficial
• Vendor certifications (associate level) from Cisco, HPE Aruba, Palo Alto, FortiNet, CheckPoint
• Experience in a multi-client or solution provider environment is beneficial
• ITIL certification and experienced in ITIL framework preferred
• Analytical problem solving
• Strong communication and collaboration
• Customer-focused mindset
• Cisco
• HPE Aruba
• Palo Alto

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