Office Operations Manager - Managed IT Services

Operations Management | Engineer Scheduling | Purchasing | Client Services | Executive Support We're Active IT , an established IT services business helping organisations keep their technology running smoothly, securely and efficiently.

Behind every great IT support team is someone making sure the right people are in the right place, clients are kept informed, suppliers deliver on time and the everyday details are taken care of. That's where you come in.

We're looking for a proactive, highly organised Operations Manager to become a central part of our Windsor operation, coordinating our engineers, managing client and supplier administration, overseeing day-to-day business processes and providing trusted PA support to the Director.

This is a brilliant opportunity for someone who thrives on variety, enjoys taking responsibility and loves being the person everyone can rely on to get things done. The Role at a Glance Operations Manager Windsor, Berkshire with Hybrid Flex (subject successful onboarding) £35,000 – £40,000 Service Operations: Engineer Scheduling | Client Coordination | Job Tracking | Resource Planning Business Support: Purchasing | Suppliers | Invoicing | Renewals | Office Administration Director Support: Diary Management | Correspondence | Priorities | Follow-Ups Keep the Team Moving.

Keep Clients Happy. Keep the Business Running. You'll be the organisational hub connecting our clients, engineers, suppliers and Director. When a client needs support, you'll help coordinate the response. When an engineer's schedule changes, you'll rearrange resources.

When an order, invoice or project needs chasing, you'll make sure it gets followed through. You'll also work closely with the Director, helping manage their diary, communications and priorities so they can focus on leading and growing the business.

It's a hands-on role with plenty of moving parts, where being organised, resourceful and able to think on your feet really matters. Where You'll Make an Impact Engineer & Service Coordination Managing engineers' diaries, site visits and daily schedules Coordinating client requests and allocating work to the appropriate engineers Rearranging schedules quickly when urgent jobs, sickness or changing priorities arise Tracking open jobs and projects, following up to ensure work is completed Maintaining the engineers' on-call rota Acting as a friendly, professional first point of contact for non-technical client enquiries Purchasing & Business Operations Ordering IT hardware, software and licences from suppliers Obtaining supplier quotations to support cl...

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