Onboarding Manager

Overview

As Onboarding Manager, you will own the end-to-end onboarding of enterprise customers, guiding deployments from kickoff to BAU. You’ll coordinate cross-functional teams to tailor technical architectures and ensure timely, scoped implementations. You help customers realise value from Cloudsmith by driving adoption and maintaining strong stakeholder trust. This role combines hands-on delivery with strategic alignment to customer objectives, offering meaningful impact at scale.

Pay / Benefits

• pre-IPO equity
• private healthcare plans
• generous annual leave
• professional development budget
• flexible working practices
• regular travel for team meetings/events

Responsibilities

• Own the onboarding and rollout for new enterprise customers, ensuring timely delivery of the Cloudsmith platform
• Define and document technical architecture tailored to customer needs and security goals
• Coordinate project management activities across customer and internal teams to meet objectives
• Lead stakeholder communications with platform engineers, DevOps, and security professionals
• Monitor timelines and deliverables, provide status updates, and proactively address risks
• Build and maintain relationships with key customer stakeholders as their trusted technical advisor
• Collaborate with product, engineering, and support to address customer needs and drive improvements
• Troubleshoot and resolve deployment issues to minimise downtime

Key requirements

• Proven experience in Customer Success, Solutions Architecture, or Technical Account Management with a focus on onboarding enterprise customers
• Strong project management skills for large-scale deployments in complex environments
• Extensive experience with cloud-based platforms, DevOps tools, and enterprise-scale software rollouts
• Deep technical understanding of software products, including architecture definition and guiding technical discussions
• Excellent communication skills across technical and non-technical stakeholders
• Proactive problem solving and anticipation of issues
• Willingness to travel to meet customers and stakeholders
• hands-on, detail-oriented, and able to work under pressure
• Excellent communication
• Proactive problem solver
• Relationship building
• Cloud-based platforms
• DevOps tools
• Enterprise-scale software rollouts

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