Onsite AV Engineer

Role Overview proAV is a leading global audio-visual integrator, delivering AV and event services through client partnerships around the world. We are looking for an experienced Onsite AV Engineer to join our established onsite team at our client site in Manchester.

Representing proAV, you will take full ownership of supporting both users and the installed meeting room technology across the site. With more than 500 team members worldwide, proAV offers a wide range of opportunities. This role is based within Arm, a global technology leader that continues to invest in state-of-the-art technology, services and training.

This is an exciting opportunity for an exceptional engineer to make their mark on an established operation, with real scope to drive and enhance the service.

Key Responsibilities

Role Overview: proAV is a leading global audio-visual integrator, delivering AV and event services through client partnerships around the world. We are looking for an experienced Onsite AV Engineer to join our established onsite team at Arm’s Cambridge headquarters.

Representing proAV, you will take full ownership of supporting both users and the installed meeting room technology across the site. With more than 500 team members worldwide, proAV offers a wide range of opportunities. This role is based within Arm, a global technology leader that continues to invest in state-of-the-art technology, services and training.

This is an exciting opportunity for an exceptional engineer to make their mark on an established operation, with real scope to drive and enhance the service.

The Role

As the Onsite AV Engineer, you will be responsible for the day-to-day operation, support and maintenance of Arm’s audio-visual and meeting room estate. Based permanently onsite, you will be the first point of contact for all AV-related matters, ensuring meeting rooms, boardrooms and collaboration spaces are reliable, ready for use and deliver a consistently excellent experience for Arm’s staff, executives and visitors.

Outside of BAU commitments, you will also support the proAV onsite events team (if needed) to assist with events in the various event spaces.

Key Responsibilities

Operational Support (BAU) Provide first and second-line support for all AV and meeting rooms systems, resolving incidents promptly and within agreed SLAs. Log, update and close incidents, requests and changes within ServiceNow, keeping accurate records and clear notes.

Escalate complex faults to third-party vendors, manufacturers and/or internal teams, and track them through to resolution. Carry out daily proactive room checks to confirm display screens, cameras, microphones, speakers, control panels and conferencing endpoints are fully operational.

Respond to urgent “white-glove” requests, prioritising VIP, executive and business-critical meetings. Manage digital signage content on platfo...

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