Onsite Desktop Support Engineer - Northallerton

Overview In this role you will provide hands-on desktop and laptop support in a busy on-site environment, resolving incidents to SLA and handling service requests. You'll work closely with Level 3 teams and project managers to ensure timely, high-quality outcomes.

The position focuses on hardware, software, and network issues across Windows devices, printers, and peripherals, contributing to smooth IT operations. This is a hands-on, customer-facing role that supports the wider IT infrastructure strategy.

Responsibilities Undertake incident and request tasks 2nd line responsibility for incident resolution to SLA Maintain incident target of <2% per month Complete assigned work within timeframes Support internal and external project managers with project tasks Handle non-standard requests within agreed timescales Proactively communicate with Level 3 teams on major issues Troubleshoot hardware (laptops/desktops), networks, printers, etc.

Install and configure software and hardware Key requirements In-depth knowledge of Microsoft Windows OS (Windows 10 & 11) and Microsoft Office Experience with LTSC Channels and KIOSK (desirable) Basic understanding of SCCM/Active Directory Networking knowledge (LAN/WAN/VLAN, Wi-Fi, DHCP, DNS/WINS, PXE, VPN) Microsoft Exchange environment, Outlook, and messaging etiquette Peripherals support (printers/MFDs, displays, docking stations, cameras, scanners) Working knowledge of ITSM software (ServiceNow) Excellent customer interface and service skills Some flexibility with working hours Full UK Driving Licence SC Cleared or eligible for SC Clearance Kundenorientierung Ausgezeichnete Kommunikationsfähigkeiten Teamkoordination Windows 10/11 Administration Office suite proficiency SCCM/Active Directory

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