Onsite Support Specialist
Nationwide Building Society · Cheltenham, England ·
As an Onsite Support Specialist based in our Swindon Office, you will be part of a team who are responsible for providing IT help and support to colleagues at all levels of our organisation, both in person and remotely. Your specialist IT knowledge, technical and interpersonal skills will enable you to provide swift support to users of various IT platforms and applications.
This is to be achieved independently as well as by working with internal Nationwide teams and external partners, to ensure adherence to key performance indicators and service level agreements. This is a 12-month secondment opportunity.
For this role, you will be based onsite at our Swindon office. If your application is successful, your hiring manager will provide further details on how this works. Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
If you're a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application. The extras you'll getThere are all sorts of employee benefits available at Nationwide, including:25 days holiday, pro rataAccess to private medical insuranceA highly competitive pension to help you build a strong foundation for retirementAccess to an annual performance-related bonusTraining and development to help you progress your careerA great selection of additional benefits through our salary sacrifice schemeLife assurance to provide peace of mind for you and your loved ones in the event of your deathWellhub – access to a range of free and paid options for health and wellnessUp to 2 days of paid volunteering a year Banking – but fairer, more rewarding, and for the good of societyWe forge our own path at Nationwide.
As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first.
Always there when they need us. Supporting them and their lives. If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us. At Nationwide, you are challenged to grow and rewarded for doing so.
Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide. What to do nextIf this role is for you, please click the 'Apply Now' button. You'll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. The hiring manager for this role is Phil Randall, and the main recruitment contact is Ashley Dodds.
What you'll be doingYou will be instrumental in providing both face-to-face and occasionally remote 1st and 2nd line support to colleagues across the organisation. You'll tackle issues across a variety of platforms within the End User Services space, including laptops and desktops & Windows 11, as well as Microsoft M365, among others.
Your expertise will also extend to hardware and software support, configuring and setting up devices, and handling device replacements and exchanges. Working with an IT Service Management Tool such as Service Now or similar.
About youAs a minimum requirement, you'll have: A positive and determined attitude, with a can-do approach to workCompetent at building relationships with colleagues utilising your strong communication and interpersonal skillsAnalytical and have a technical and logical mindset with a strong attention to detail when triaging incidentsAble to demonstrate a good knowledge O365, Windows, Mac OS, iPadOS, iOS, device building & configurationFlexible and have an adaptable approach when working to a shift pattern, embracing change as the organisation continues to evolveExperience of working with an IT service management tool such as Service Now or similarAn understanding of IT service delivery or working in an ITIL environment, with a good awareness of IT terminologyOur customer first behaviours put customers and members at the heart of how we work together.
They are the set of behaviours that every colleague needs to display, in every role: Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mindSay it straight - We are brave in speaking out and saying what we think – we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understandPush for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal developmentGet it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomesYou can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. Posting Date: 2026-08-26