Operations Associate
Cubitts · London, England ·
Operations Associate For over 40 million people in the UK, spectacles are the first thing reached for in the morning, and the last thing taken off at night. Even the overworked smartphone can't seize pole position. But the optical industry hasn't changed in over three centuries.
Products are tired, standards are poor, and glasses wearers have got used to sub-standard experiences. The reason we exist is to change this for the better. We're not an eyewear brand. We're a spectacles maker. At the heart of our business are our frames - handmade from the best materials.
Designed to be worn, serviced, repaired and renewed. The Operations Associate plays an essential role in supporting the smooth flow of Cubitts' production operations, helping to ensure every frame meets the highest standards before reaching its owner.
Working under the guidance of the Operations Manager and Assistant Operations Manager the role contributes to the preparation, fitting, and finishing of products, while maintaining accuracy and care throughout each stage.
By collaborating closely with the wider team, the Operations Associate helps keep processes efficient, accurate, and on time, all while representing Cubitts' values and mission with pride. Operations tasks will include: Dispatch: Prepare completed orders for shipping or delivery to retail stores Inbound Deliveries: Collect store and web orders, pick frames and lenses, and allocate to the correct department Fitting: Accurately fit glazed lenses into frames, maintaining high standards Quality Control: Support QA processes with strong attention to detail Inventory: Assist with weekly and quarterly stock counts, including spot checks.
Communicate directly with stores on stock queries, and ensure all stock movement is controlled safely and with integrity Operational Support: Grow knowledge to assist store and customer service queries Cross department communication: Handle store calls, returns reviews, and order processing Brand Ambassado...