Operations Manager

Provide effective operational leadership, communication and management across AVASK's Group offices Ensure global teams are aligned to AVASK policies, procedures, service standards and performance expectations Develop understanding of AVASK's global tax compliance environment and how VAT, EPR, customs, accountancy, advisory and related services interact Ensure operational processes support the end-to-end client journey across jurisdictions, marketplaces and service lines Contribute to improvements in software systems, automation and workflow design Monitor and analyse KPIs, service levels, quality trends and operational risks Drive process optimisation using automation, AI tools, data analytics and standardised operating procedures Coordinate departments and service partners to ensure efficient and consistent delivery Manage service levels, client service standards and operational dependencies with Service Partners Capture and log non-conformance, risk and opportunity feedback with the Quality Management Officer Monitor industry best practice, tax authority expectations, marketplace developments and technology trends Assist with implementing information security procedures and controls to ISO 27001 standard Set performance expectations, conduct performance reviews and provide ongoing feedback Encourage professional development and identify team training opportunities Requirements Educated to Degree Level - BSc/BA in Business Management, Operations Management, Technology Management, Information Systems or a relevant field Strong understanding of tax compliance operations, ideally within VAT, EPR, customs, accountancy, advisory or related international compliance services Experience supporting global e-commerce clients, online marketplace operations or multi-jurisdictional service delivery environments Proven experience as an Operations Manager, Business Manager or similar role within a complex, multi-service, regulated or professional services environment Strong understanding of the interdependency between operational processes, client onboarding, compliance delivery, finance, technology, service partners and customer experience Understanding of quality management systems, continuous improvement and ISO 9001 principles Excellent organisational, leadership and collaborative skills, with the ability to influence teams across different locations and functions Outstanding communication and interpersonal abilities, including the confidence to engage internal and client stakeholders at all hierarchy levels Solid understanding of internal controls, risk management, business processes and compliance-driven operating models Excellent knowledge of MS Office, databases, workflow tools, reporting systems and business information systems Experience implementing automation, AI-enabled tools, systems improvements and process redesign to maximise efficiency, accuracy, scalability and team performance Ability to use data, KPIs and operational insight to identify trends, resolve root causes and drive measurable improvement Core Competencies Demonstrates strong operational leadership and management skills, with a focus on tax compliance operations, process optimization, and client service delivery.

Proficient in utilizing data analytics and automation tools to enhance efficiency and ensure adherence to quality management standards. Highest-signal resume keywords Operations Management Tax Compliance Operations Process Optimization Data Analytics Quality Management Systems Hard Skills Tax Compliance Process Redesign KPI Monitoring Risk Management Client Onboarding Soft Skills Leadership Communication Collaboration Organizational Skills Interpersonal Skills Certifications & Qualifications ISO 27001 ISO 9001 Industry Keywords E-Commerce Multi-Jurisdictional Service Delivery VAT EPR Customs Tools & Technologies MS Office Workflow Tools Reporting Systems Business Information Systems AI-Enabled Tools

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