Operations Manager - Employability

Salary: £45,000 per annum Location: Edinburgh, Fife or surrounding areas Contract: Permanent, Full-time Working Arrangements: Home-based with regular travel across Scotland Coverage: North and East Scotland We are recruiting an experienced and driven Operations Manager to lead the operational delivery of the Jobs Guarantee programme across North and East Scotland.

This is a senior leadership opportunity for someone with a strong background in employability, skills, recruitment or government-funded programmes, who can demonstrate the ability to lead teams, drive performance and deliver high-quality services across a geographically dispersed operation.

You will take overall responsibility for day-to-day programme delivery, ensuring participants receive effective employment support, employers receive a high-quality service and delivery partners operate to agreed contractual and quality standards.

Working closely with senior management, Business Managers, Supply Chain Managers and external stakeholders, you will play a key role in driving performance, developing teams and ensuring successful programme delivery. Ideally, candidates will be based in Edinburgh, Fife or the surrounding areas.

Please note: Applicants must be based in Scotland, hold a full UK driving licence and be comfortable travelling regularly across North and East Scotland. Key Responsibilities

• Lead the day-to-day operational delivery of the Jobs Guarantee programme across North and East Scotland.
• Take overall responsibility for programme performance, contractual targets, KPIs and employment outcomes.
• Lead, manage and develop Business Managers, Supply Chain Managers and operational support teams.
• Establish clear objectives, accountability and performance expectations across operational teams.
• Monitor performance using management information, dashboards and operational reporting.
• Identify performance gaps and implement effective recovery plans and improvement strategies.
• Manage subcontractor and delivery partner performance, ensuring contractual compliance and quality standards.
• Work closely with employer engagement teams to develop a strong pipeline of employment opportunities.
• Build effective relationships with DWP, Jobcentre Plus, employers, local authorities and community organisations.
• Maintain robust quality assurance, safeguarding, GDPR, compliance and governance arrangements.
• Monitor operational budgets, expenditure and resource allocation.

Represent the organisation at DWP reviews, governance meetings and external stakeholder events. About You We are looking for an experienced operational leader who can demonstrate strong management capability, commercial awareness and a proven ability to deliver results within a target-driven environmen...

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