Operations Manager – Specialist Community Services - £48,000 - £55,000 A Year
Compass Associates · London, England ·
Operations Manager – Specialist Community Services £48,000 + Performance Bonus (OTE £55,000+) Hybrid | Croydon | Full-Time | Permanent Are you an experienced operational leader with a track record of delivering high-performing healthcare services?
Do you thrive in fast-paced environments where you can take ownership of service delivery, team performance, and continuous improvement ? We are partnering with an ambitious, rapidly growing independent healthcare provider delivering NHS community services across London and the South East.
With established and expanding contracts in ENT and Dermatology, they are seeking an accomplished Services Manager to oversee the operational, financial, and strategic performance of a portfolio of NHS community services.
This is a high-impact leadership role, reporting directly to the Chief Operating Officer, offering the opportunity to shape service delivery, drive performance, and play a key role in the organisation’s continued growth.
The Opportunity As Services Manager, you will take full accountability for the operational management, profitability, and performance of multiple NHS community contracts. You will lead multidisciplinary teams, optimise patient pathways, and ensure the delivery of safe, efficient, and high-quality services.
You will work closely with clinicians, commissioners, and internal stakeholders to enhance patient outcomes, maximise operational efficiency, and deliver against contractual and financial targets. Key Responsibilities Lead the day-to-day operational delivery of ENT and Dermatology services across multiple clinic locations Take ownership of the full patient journey, from referral through to discharge, ensuring seamless and compliant service delivery Manage service performance against KPIs, contractual requirements, and NHS waiting time standards Optimise clinical capacity, workforce planning, clinic scheduling, and resource allocation Maximise referral activity and ensure services are appropriately positioned to meet demand Oversee clinic location sourcing, negotiation, and performance management Monitor, analyse, and improve operational data, identifying trends, risks, and opportunities Build and maintain strong relationships with commissioners, clinicians, trusts, local authorities, and partner organisations Drive service improvement initiatives to enhance patient experience, operational efficiency, and clinical outcomes Ensure compliance with all NHS, CQC, and internal governance standards Lead, motivate, and develop both clinical and non-clinical teams, fostering a high-performance culture About You Degree educated (must have) Proven experience in operational leadership within healthcare services Strong understanding of NHS contracts, service delivery models, and performance frameworks Demonstrable experience managing budgets, financial performance, and P