Operations Manager

Job Description:

Reporting to the General Manager, the Operations Manager plays a pivotal role leading the regional control team at the Southwest Regional Service Centre. As a key member of the leadership team, the Operations Manager is responsible for supporting the General Manager in ensuring efficient service delivery, maintaining commercial performance, adhering to budgetary targets, and upholding legal compliance alongside the General Manager.

In the absence of the General Manager, the Operations Manager assumes leadership and decision‑making responsibilities.

Main Duties & Responsibilities:

• Preparing, reviewing, and implementing standard procedural documents for daily operations.
• Direct line management responsibility for the Regional Controllers at the Regional Service Centre, covering all aspects of line management which will also include conducting appraisals and identifying development and training needs,
• Reviewing periodic reports and adjusting operations to better meet company goals.
• Supporting the General Manager in maintaining profitability of the operation - ensuring that the business delivers / exceeds budgeted profitability to EBITDA level.
• Operational performance and service delivery within customer SLA'S and business targets.
• Supporting the General Manager in implementing continuous improvement programs to support commercial and service performance growth.
• To manage, mitigate and plan contingencies to avoid risk to the business.
• In conjunction with UK Head Office, ensuring compliance with local labour and health and safety laws and Human Resources and Payroll requirements.
• Ensuring compliance with the Company's Business Code of Conduct, specifically; adhering to and observing Company ethics and the appropriate standard of behaviour expected by employees and third parties, reporting any concerns promptly through the correct channels.
• Taking ad hoc escalation calls for business critical issues out of hours.

Required Knowledge, Skills, Qualifications, and Experience:

• Has a broad background in Logistics services, particularly in the Sameday courier and spare part supply chain environment and has a broad knowledge of the IT sector and technology vendors.
• Understands health and safety best practice and legislation.
• Has some degree of experience in managing and developing successful teams.
• Has a proven track record of working with contractors and managing third parties in line with KPI's and SLA's (an understanding of IR35 would be advantageous)
• Can demonstrate skills and qualifications in Performance Management, Staffing, Management Proficiency, Developing Standards, Process Improvement, Decision Making, Strategic Planning, Quality Management.

Job dimensions

Position(s) supervised.

Regional Controllers

Supervision received.

General Manager

Key Relationships

General Manager, Regional Controller, Head of Operations and Support Managers, Customer Account Managers, HR Department.

In return for your hard work, we offer excellent career progression opportunities and a professional environment where you can acquire, use, and continue developing your skills.

• Company pension scheme
• Company sick pay
• 25 days annual leave (plus 8 bank holidays)
• Holiday buy-back scheme (5 additional days available)
• Salary sacrifice car scheme - A cost-effective way to lease a new car via salary sacrifice (subject to meeting minimum earnings eligibility criteria).
• Long Service Award scheme
• Reward & Recognition scheme
• Death in service benefit
• Access to over 100 online courses to support your continuous and professional development
• Employee benefits platform, offering:
• Discounts and offers for a range of recognisable brands and outlets
• Employee Assistance Service
• Advice and life coach portal with tips on mindfulness and meditation
• Free onsite parking

At TVS SCS we encourage and support our employees to realise their potential. They are empowered to take initiative and achieve high impact results that really make a difference to our business and our customers.

If you require any adjustments to allow you take a full and active part in the selection process, please notify us as part of your application. Please note TVS Supply Chain Solutions is an Equal Opportunities Employer.

TVS have signed the Armed Forces covenant and are a forces friendly employer

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