Operations Service Analyst

Operations Service Analyst / £400 p/d Inside IR35 / Hybrid / London / 8 Month Contract We are seeking a highly motivated Operations Service Analyst to join a dynamic digital media organisation, supporting the stability and day-to-day operations of critical business applications within a fast-paced enterprise environment.

This role focuses on ensuring smooth business-as-usual (BAU) operations across sales and service platforms, including managing integrations, supporting production systems, and driving operational excellence. You will play a key role in coordinating support teams, resolving incidents, and maintaining system performance across a complex technology landscape.

Operational Support & Stability Oversee BAU activities across business-critical applications and integrations Manage incidents, service requests, and change activities in line with SLAs Monitor system performance and ensure optimal functionality Lead root cause analysis and continuous improvement initiatives Support smaller applications end-to-end, including maintenance and troubleshooting Coordination & Governance Act as a central point of contact between business, technical teams, and vendors Support release planning, change reviews, and deployment activities Maintain operational documentation including SOPs and runbooks Contribute to reporting, dashboards, and compliance activities Technical Environment Custom-built applications using .NET technologies Cloud-hosted environments (AWS) Integration services and APIs ITSM tools (e.g., ServiceNow, Jira) This is an exciting opportunity to join a fast-growing digital media company and play a key role in supporting critical applications and driving operational excellence across a dynamic technology environment.

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