Optical Customer Technical Support Advisor

Optical Customer Technical Support Advisor - Milton Keynes Full Time | Basic Salary up to £29,000 + £1,000 End of Year Bonus | Excellent Benefits Zest Optical are working alongside a premium optical lens manufacturer to recruit an Optical Customer Technical Support Advisor for their Milton Keynes site.

This role is ideal for someone with a glazing or optical lab background, or an experienced Optical Assistant with strong technical knowledge who enjoys working with lenses in detail and solving more complex queries. It's a great opportunity to move into an office-based, customer-facing role while staying firmly within the technical side of optics.

With a full manufacturing and glazing facility on site, you'll be working closely with production, customer service, and sales teams, supporting independent opticians across the UK and applying your practical optical knowledge on a daily basis.

Key Responsibilities Technical Support Provide technical support to customers, Customer Service colleagues, and the Sales Team Handle complex enquiries relating to lenses, glazing, and production, ensuring issues are resolved through the correct channels Support the customer returns process, offering technical guidance and helping resolve more complex cases Assist customers with e-ordering, remote edging, and tracing services Troubleshoot and provide practical technical solutions related to spectacle lenses and manufacturing processes Customer Service Receive and process customer orders accurately via phone, email, and online systems Manage orders through production and keep customers informed on progress and delivery times Respond to enquiries regarding products, pricing, availability, promotions, and account queries Handle customer issues and complaints professionally, managing expectations clearly General Duties Work closely with internal teams including production and sales to support customer requirements Follow all company and departmental processes and procedures Manage workload effectively while maintaining a high level of accuracy and attention to detail Continue to build technical product knowledge through structured training Requirements Background in an optical glazing lab or optical manufacturing environment, or an experienced Optical Assistant with strong technical and lens knowledge Good practical understanding of spectacle lenses and glazing processes Experience in a customer service or technical support role within optics Confident using Microsoft Office and customer or order management systems Strong attention to detail and accura...

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