Order Processor Full time

Full Time Patient Coordinator (Maternity Cover) Location: Sittingbourne (Full-time onsite) Pay Rate: £13.00 per hour Hours: Monday to Friday 09:00 - 17:30 Contract: 12 months Start Date: ASAP About the Role Are you looking for a rewarding role where you can make a genuine difference to people's lives every single day?

Our client is a leading manufacturer of specialist medical food and equipment for enterally (tube) fed patients. Their dedicated Hospital2Home (H2H) service supports patients transitioning from the hospital back into their own homes.

As a Patient Coordinator , you will be the friendly, frontline face of the H2H service. Working out of a modern, vibrant, open-plan office in Sittingbourne, you will handle patient deliveries, resolve queries, and work alongside a dedicated nursing service to ensure these patients receive the highest standard of care and comfort.

Key Responsibilities

Patient Onboarding: Welcome new patients or carers to the H2H service in a warm, empathetic, and professional manner, verifying all healthcare details. Delivery Coordination: Efficiently arrange and schedule patient deliveries via telephone and email.

Stakeholder Liaison: Act as a key point of contact for healthcare professionals, internal teams, and GP surgeries. Administration & Compliance: Process chemist orders, manage prescription collections, and meticulously log all communications on the internal database.

Query Resolution: Answer and resolve patient and stakeholder inquiries proactively. What We Are Looking For: The Right Attitude: You are naturally patient, caring, understanding, and deeply empathetic. Experience: Previous experience in a busy, fast-paced customer service environment.

Communication: A professional, confident telephone manner and excellent written communication skills. Tech Savvy: Competent IT skills with the ability to learn new internal database systems quickly. Organization: The ability to prioritize your workload, multitask, and stay calm under pressure.

What's in it for you? You will be joining a highly supportive, friendly team environment and will undergo a comprehensive training program overseen by a dedicated team...

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