Partner Manager

Build strong partnerships. Drive performance. Deliver great outcomes. PeoplePlus, together with our expert delivery partners, is recruiting for a range of roles to support the delivery of the Jobs Guarantee programme across North & East Scotland.

We are looking for a confident and collaborative Supply Chain Manager to join our team and lead the day-to-day management, performance and assurance of delivery partners supporting the Jobs Guarantee across North and East Scotland.

This is a part-time, home-based role covering 22.5 hours per week, but not a fully remote/no-travel position. You will need to be based in Scotland and able to travel regularly across the Scottish region, particularly across North and East Scotland, to meet delivery partners, undertake quality and assurance activity, attend meetings and support effective programme delivery.

The Role will cover the following areas: Highlands, Orkney, Moray, Aberdeenshire, Shetland, and Western Isles. As part of our coordinated recruitment campaign, applications will be managed by the relevant expert delivery partner based on the area and role to which you have applied.

As a Supply Chain Manager, you'll be responsible for building strong and constructive relationships with delivery partners while maintaining clear accountability for performance, quality, compliance and participant outcomes.

You'll manage a portfolio of subcontractors, using performance data, quality assurance and regular engagement to identify risks, address underperformance and drive continuous improvement. You'll play a key role in ensuring participants receive a consistent, high-quality service across North and East Scotland, including rural, coastal and island communities. What you'll be doing

You will

Manage a portfolio of delivery partners against agreed contracts, service levels, participant volumes, budgets, performance indicators and quality standards. Build effective and professional relationships with subcontractors, acting as a key contact for operational performance, compliance, risk and continuous improvement.

Lead regular partner performance reviews, using management information and dashboards to assess referrals, engagement, job starts, sustainment, completions, quality and participant experience. Maintain clear performance ratings, action plans and escalation records, intervening promptly where performance, capacity, quality or compliance falls below expectations.

Carry out root-cause analysis and agree clear, time-bound improvement plans with delivery partners. Escalate sustained underperformance and make appropriate recommendations around referral reallocation, management intervention or other contractual remedies where required.

Undertake scheduled and no-notice quality monitoring visits, file checks and assurance activity, ensuring agreed ac...

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