Pega Lead Decisioning Architect (LDA)

Are you a Pega Lead Decisioning Architect (LDA) with 8+ years of overall experience, including at least 6 years in Pega Decisioning and Marketing/CDH ? If so, our client, a non-profit making government-owned organisation is looking for an experienced Pega Lead Decisioning Architect (LDA) to lead the design and architecture of the Customer Decision Hub (CDH) workstream within a collections transformation programme.

You will translate business requirements into decisioning solutions, guide hands-on implementation and establish architecture and design standards. Working closely with customer stakeholders, Pega specialists, business analysts and delivery teams, you will shape customer-level prioritisation, treatment strategies and Next-Best-Action capabilities.

Collections experience is preferred. Must Have skills/knowledge/experience: 8+ years of overall experience, including at least 6 years in Pega Decisioning and Marketing/CDH. Proven experience leading end-to-end Pega CDH architecture, solution design and hands-on implementation in a decisioning architect role.

Strong knowledge of Pega Customer Decision Hub, Next-Best-Action strategy design and decisioning framework configuration. Expertise in customer segmentation, contact strategy, engagement policies, actions, treatments, arbitration and prioritisation.

Experience designing inbound, outbound and real-time decisioning across multiple customer interaction channels. Hands-on experience with adaptive modelling, predictive models, decision strategy simulation, testing and performance monitoring.

Strong understanding of customer data modelling, data flows, integration, distributed data platforms and database performance. Ability to apply Pega architecture, design and coding best practices and troubleshoot complex decisioning issues.

Excellent customer-facing communication and stakeholder management skills, with the ability to explain decisioning concepts to business and technical audiences. Experience in technical leadership, mentoring, decisioning effort estimation and prioritisation within Agile/Scrum delivery teams.

Desirable skills/knowledge/experience: Collections domain experience, preferably with hands-on Pega Collections and customer-centric treatment strategy implementation. Pega decisioning/CDH certification, experience with Pega Cloud and large-scale CRM solutions, and a strong Java/J2EE background. Your

responsibilities

Lead end-to-end Pega CDH decisioning architecture, solution design and implementation for the collections workstream. Define and enforce Pega decisioning architecture, design and coding standards, applying platform best practices.

Collaborate with business analysts and customer stakeholders to translate collections requirements into decisioning designs and technical user stories. Design Next-Best-Action strategies, custom...

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