People and Performance Manager

Overview In this role you will lead the People & Performance workstream for the Service Partner team, shaping workforce capability and performance. You will partner with account leadership to align people strategies with Sage objectives and monitor KPIs and metrics.

You will drive change initiatives, recruitment oversight, and development programs while ensuring compliant, inclusive practices. This role offers impact across a global Workplace team and opportunities to influence service delivery and performance outcomes.

Responsibilities Lead the development and implementation of the People & Performance workstream to strengthen capability, performance, learning, engagement, recognition, and succession planning Provide strategic guidance to account leadership to enhance Workplace team capability, accountability and productivity Engage with account leadership to gather feedback and translate insights into service delivery improvements Monitor global Workplace team performance, KPIs, SLAs and metrics; identify trends, risks and opportunities Lead and support organisational change initiatives, restructures, and workforce transitions with minimal disruption Ensure awareness of evolving Service Partner best practices in people development for adoption by Sage Serve as trusted advisor on workforce planning, employee relations, talent development and performance management Oversee recruitment, onboarding, and mobilisation activities of Workplace team members; collaborate with Service Partner TA and regional managers Collaborate on delivery of people processes: workforce design, performance management, training, recognition, succession planning Ensure processes are up-to-date, documented, and accessible to Sage Foster a high-performance culture through coaching leaders to manage and retain teams fairly and consistently Drive workforce optimisation to support operational efficiency and contractual outcomes Challenge workforce planning assumptions and optimise existing capability before additional investment Use analytics to support workforce planning and capability improvements for commercial value Ensure all practices align with policies, legislation and contractual obligations Identify and mitigate risk in Workplace team performance Champion an inclusive culture and positive colleague experience Lead initiatives to enhance colleague experience through recognition, feedback, training and skills development Key requirements Detailed knowledge of outsourced managed services contracts and governance Understanding of Workplace Management and Integrated Facilities Management (IFM) service delivery in a managed services environment Knowledge of the Service Partner organisation, operating model and offerings Contemporary Human Resources principles, employment relations and employment legislation Relationship and stakeholder management principles Workforce planning, recruitment and talent development Change management methodologies and workforce transformation Project management and continuous improvement practices Ability to coach, influence and develop workforce at all levels Ability to interpret employment legislation and apply practical business solutions Excellent communication, presentation, negotiation and stakeholder engagement skills Strong collaboration and relationship-building skills Analytical thinking, sound judgement and problem-solving capability Ability to organise, prioritise and manage competing tasks Conflict resolution and mediation skills Ability to lead change and deliver projects in a fast-paced environment Build trust through credibility, professionalism and integrity Resilience and calm when managing ambiguity and complex situations Proactive, solutions-focused and accountable Collaborative and team-oriented with commitment to shared outcomes Adaptable and comfortable with change Sound judgement, discretion and ethical approach Significant experience in workplace, facilities, hospitality or people operations environments Proven experience leading organisational change, workforce planning and employee relations initiatives Experience supporting large, geographically dispersed workforces in a multi-site environment Experience in client-facing, outsourced or managed services environments excellent communication stakeholder engagement collaboration and team orientation workforce planning performance management training and development

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