People Operations Advisor

Overview In this role you support Trainline's People team by delivering high-quality HR support, data integrity, and process improvements. You'll be the frontline contact for HR queries, manage payroll data and reporting, and help roll out people policies and tech-enabled solutions.

You work across onboarding, payroll, and HR processes to enable a fast-moving, tech-driven work environment. You'll collaborate with cross-functional partners to enhance the employee experience and sustain scalable people operations.

Pay / Benefits private healthcare & dental insurance work from abroad policy 2-for-1 share purchase plans EV Scheme to reduce carbon emissions extra festive time off family-friendly benefits Responsibilities Provide first-line HR support via the People mailbox and meet SLAs Maintain accurate HR data in HiBob and flag inconsistencies Guide Trainliners and managers on policies and escalate complex cases Support monthly UK payroll data processing and align HiBob with payroll Assist People Business Partners with Absence, Performance, Salary Review, L&D, and Engagement data Coordinate onboarding activities including pre-boarding, background checks and Right to Work Work with Accounts Payable on people-related invoices and POs Develop and interpret weekly/monthly people reports using HiBob, Excel/Sheets and BI dashboards Review and improve People policies, processes and templates for a tech-first, self-service culture Contribute to projects around HRIS testing, workflow documentation, change rollout and digital employee experience Advocate a tech-forward approach using HR systems and automation to improve efficiency Exercise discretion and empathy given the sensitive nature of HR work Position offers opportunities to help develop new HR solutions and enhance service quality Hybrid-working arrangement with UK focus and cross-border experience beneficial Key requirements Foundational HR knowledge and understanding of employment law Experience supporting payroll administration and basic UK tax/NI requirements Familiarity with HR systems (ideally HiBob) and interest in tech-enabled HR Data-literate with ability to produce and validate reports Exposure to process improvement and documenting workflows Knowledge of hiring lifecycle, onboarding, and Right to Work compliance Strong verbal and written communication skills Attention to detail and ability to manage multiple priorities Proficiency with Microsoft Office/Google Workspace, especially Excel/Sheets team player with proactive, hands-on attitude high integrity and confidentiality strong organization and time-management HiBob or similar HRIS Excel/Sheets data handling and reporting Payroll data management and checks

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