People Operations Associate

Overview

As a People Operations Associate at BSI, you will help deliver accurate, standardized HR services in a shared services setup. You’ll support onboarding, data management, payroll inputs, and HR documentation while ensuring compliance with SLAs and regulations. You work closely with IT, Payroll, and other stakeholders to enable a smooth employee experience. This role offers exposure to broad HR processes in a global company and a chance to drive efficiency and service quality. You’ll thrive in a fast-paced environment and contribute to continuous improvement in People Operations.

Pay / Benefits

• competitive total reward package
• flexible working hours
• ongoing training and development
• international environment

Responsibilities

• Administer HR services in line with established processes, service standards, and SLAs
• Process employee lifecycle transactions including onboarding, employee changes, and offboarding
• Maintain accurate employee records and HR documentation within HR systems
• Respond to employee and manager queries via shared inboxes, ticketing systems, or HR platforms
• Prepare and validate payroll inputs, ensuring timely and accurate processing
• Provide first-line support on routine HR policies, processes, and benefits queries, escalating more complex matters where appropriate
• Coordinate onboarding and offboarding activities with internal stakeholders such as IT and Payroll
• Support administration of local benefits programmes where applicable
• Contribute to continuous improvement initiatives within People Operations, identifying opportunities to improve efficiency and employee experience
• Build strong relationships with colleagues and stakeholders to support a seamless HR service experience
• Provide administrative support for HR projects and operational initiatives as required

Key requirements

• 1–3 years of HR administration or similar administrative experience (including internships)
• Strong attention to detail and ability to manage high-volume administrative tasks
• Excellent organisational and prioritisation skills
• Strong written and verbal communication skills
• Ability to handle confidential information with professionalism and integrity
• Comfortable working in a fast-paced and changing environment
• Good technical aptitude and willingness to learn HR systems and tools
• Ability to build positive working relationships with colleagues and stakeholders
• Business English proficiency
• strong written and verbal communication
• attention to detail
• ability to build relationships with stakeholders
• experience with HR systems
• ticketing tools
• workflow platforms

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