People Operations Lead

Overview

In this role you will own UK People Operations, ensuring compliant, efficient people processes as 9fin scales. You’ll partner with Legal, Talent, and Workplace teams to design policies, manage lifecycle workflows, and lead strategic People Ops projects. You’ll drive audit-ready compliance, enhance employee experience, and build data-driven insights for leadership. This is a hands-on senior IC role shaping operational excellence in a fast-growing fintech environment.

Pay / Benefits

• Competitive salary
• Equity options
• Pension with 4% employee contribution and 7% company match
• Private medical insurance
• Paid sick leave with income protection
• 25 holiday days

Responsibilities

• Oversee day-to-day UK People Operations across the full employee lifecycle
• Maintain UK compliance and audit-readiness with employment law and internal standards
• Own the UK employee handbook and policy set, including rollout and clarity of expectations
• Lead major People Ops projects end-to-end (e.g., benefits redesign, payroll consolidation, relocation strategy)
• Design workflows and automations to reduce manual work and improve processes
• Handle complex UK casework with risk-aware judgment and stakeholder collaboration
• Develop people data reports and dashboards to inform leadership decisions
• Collaborate with the London Workplace Manager on onboarding, offboarding, hybrid work, and office-related programs
• Support UK sub-team budgeting with spend analysis and ROI articulation

Key requirements

• 5+ years in People Operations/HR Operations in a scaling company with process design and delivery ownership
• Deep knowledge of UK employment law and compliance
• Proven ability to write and implement policies that work in practice
• Experience leading People Ops projects end-to-end (scoping, aligning stakeholders, delivering, measuring)
• Ability to design workflows and automations that reduce manual work
• Exceptional attention to detail and ability to build robust systems
• Strong communication skills as a go-to person across cross-functional forums
• Bias toward building new processes rather than inheriting existing ones
• Attention to detail
• Cross-functional collaboration
• Stakeholder management
• HRIS
• Workflow automation
• Policy drafting and governance

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