Performance Manager- Facilities

Your new company You will be joining a leading facilities management provider responsible for delivering a high-profile Hard FM contract within a complex Defence estate. This is an excellent opportunity to join a large, established operation where performance, compliance and service delivery are critical.

Working across operational delivery, scheduling, technical compliance, quality and support functions, you will play a key role in driving continuous improvement across the contract. The position offers a hybrid working arrangement, combining home working with regular travel to operational sites.

Your new role As Performance Manager, you will take ownership of contract performance, using data and operational insight to ensure contractual obligations, SLAs and KPIs are consistently achieved. Reporting directly to the Operations Director, you will monitor and analyse performance across the contract, identifying trends, risks and areas for improvement.

Crucially, this role is not simply about producing reports. You will use the information available to understand the underlying causes of performance issues and turn your findings into measurable operational improvements.

Please note that this role will involve working on and visiting a site where animal testing takes place. Your

key responsibilities will include

Monitoring and analysing contractual KPIs, SLAs and wider performance data. Identifying trends, emerging risks, performance gaps and opportunities for improvement. Undertaking root cause analysis and implementing corrective and preventative actions.

Developing data-led performance improvement strategies. Monitoring leading and lagging indicators to identify potential contractual risks. Developing and improving dashboards, reports and management information. Ensuring performance data is accurate, reliable and auditable.

Acting as a subject-matter expert for the CAFM system. Coordinating contractual performance reporting and governance submissions. Working closely with operational, technical compliance, scheduling, quality and support teams.

Supporting senior stakeholders with clear, meaningful performance information. Identifying opportunities to automate, simplify and improve existing processes. Connecting performance insight with lessons learnt, operational experience and customer feedback.

Coaching operational teams on performance data, reporting requirements and best practice. Supporting a culture of continuous improvement across the contract. What you'll need to succeed You will be an experienced performance professional with a strong understanding of Facilities Management operations and the ability to translate complex data into practical improvements.

You will ideally have: Previous experience within the Facilities Management industry, with an understanding of operational FM service delivery. Strong experience of KPI and SLA performance management within an FM contract...

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