Performance Manager

Randstad C&P is recruiting a Performance Manager on behalf of a leading national FM service provider. Based in Bellshill with regional travel across the West of Scotland, you will take ownership of quality, contractual performance, statutory compliance, and continuous improvement.

In this key role, you will work closely with client stakeholders and operational delivery teams to champion safe, resilient, and sustainable service delivery while ensuring all contractual standards are achieved. Package: Competitive basic salary of £50,000 per annum Full-time working hours - 40 hours per week, Monday to Friday Company Car or Car Allowance 25 days annual holiday + bank holidays Generous company pension scheme Life Assurance and Private Healthcare

Duties

Lead quality, statutory compliance, and technical audits across all operational sites within the portfolio. Maintain and uphold ISO-aligned management systems, ensuring all records and reporting remain audit-ready. Monitor service level agreements (SLAs), key performance indicators (KPIs), and contractual deductions, resolving performance risks promptly.

Drive continuous improvement initiatives across the portfolio to enhance operational efficiency and service standards. Act as a primary liaison with key client stakeholders and on-site operational teams to ensure issues are addressed swiftly.

Undertake authorised technical compliance responsibilities and participate in an on-call escalation rota.

Requirements

Proven experience in a Performance Management, Quality/Compliance, or Contract Management role within hard or integrated Facilities Management. Background working within critical environments, PFI/PPP, or heavily regulated, compliance-driven commercial contracts.

Strong working knowledge of statutory maintenance compliance, technical audits, and ISO frameworks. Solid commercial acumen with hands-on experience managing contractual deductions and KPI reporting frameworks. Excellent stakeholder management, client-facing, and communication skills.

Full UK Driving Licence (essential for regional travel).To apply, submit your CV via the link, or reach out directly at Randstad C&P for a confidential conversation. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from al...

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