Performance Operations Manager

We are seeking a Performance Operations Manager for a new visitor experience opening in West London in early 2027. This position will be starting mid December. Preferred candidates for this Performance Operations Manager will have experience of working within a large attraction or visitor experience and preferably been involved in a new opening which hosts a visitor experience and included a food and beverage operation.

This is an award winning live, open-world immersive experience, combining storytelling, performance, technology, and hospitality into a single, guest-led environment. Guests explore a fully realised world, interacting with characters, solving mysteries, and progressing through evolving storylines, alongside a bar and social experience that is fully integrated into the narrative.

Following the success of their previous venue, they are launching a new, significantly larger and more ambitious version of at Westfield Stratford City in 2027. This new venue will bring together immersive theatre, large-scale set design, digital interaction, and high-volume guest operations, with a strong focus on both guest experience and commercial performance.

They are building a team capable of delivering a complex, fast-paced, and highly original experience, where operations, creative, and commercial thinking work together to create something genuinely different. We are looking for an experienced, highly organised and commercially minded Performance Operations Manager to take responsibility for the day-to-day management and coordination of all performance activity across the venue.

The role combines company management, workforce planning, show operations and first-line technical coordination. You will be responsible for ensuring that every performance and programmed activity is appropriately staffed, prepared and delivered to a consistently high standard, while maintaining tight control of staffing budgets and continually looking for opportunities to operate more efficiently.

Working closely with the Deputy Performance Operations Manager, you will be the operational link between our performers and the Venue Operations, Creative and Technical teams. This is a hands-on role within a live visitor attraction.

You will need to be comfortable moving between planning rotas and managing budgets one moment and responding to an operational, people or technical issue during a live show the next. Regular evening, weekend and public holiday working is an essential requirement of the role.

Essential ? Proven experience managing a performance team or comparable operational workforce in a live environment. ? Confident people management, including addressing performance, conduct and interpersonal issues fairly and effectively. ?

Strong rota, workforce planning and administration skills, including managing absence and short notice changes. ? Strong commercial awareness, with experience managing staffing budgets, controlling costs and making operational decisions that balance efficiency, financial performance and the guest experience. ?

Clear, professional communication with performers, colleagues and senior management. ? A calm, practical approach to live problem solving and the confidence to coordinate first-line technical troubleshooting. ? Confidence using scheduling, payroll and general business systems, and working across Performance, Creative, Technical and Venue Operations. ?

Availability to work regular evenings, weekends and public holidays. Desirable ? Experience in immersive entertainment, theatre, visitor attractions or live events, including company management. ? Experience coordinating auditions, rehearsals and performer recruitment. ?

Familiarity with interactive games, show-control or live entertainment technology. ? First Aid or Fire Marshal training. Contracted hours: 40 hours per week

Benefits include

Pension, staff F & B discount, Comp tickets for family & friends, staff merchandise discount For a full and detailed job description please contact us – we contact successful candidates within 48 hours. We look forward to helping you with your career.

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