Placement Student - Customer Account Support

We are looking for an enthusiastic Customer Support student to join our team specializing in Supply Chain Planning at our Drivetrain and Braking Systems Site in Redditch. During your placement with us, you will learn how a major global organization operates, gaining the tools and exposure you will need to become an expert in the industry. This role is available to candidates who qualify for a placement year and will commence Summer of 2027. In this role, you will make an impact in the following ways:

• Supportcustomerswithenquiriesrelatingtoorders,deliveries,products,andaccountinformation.
• Monitorandmanagecustomercases,ensuringtimelyupdatesandresolution.
• WorkcloselywithSales,SupplyChain,Logistics,andotherinternaldepartmentstosupportcustomerneeds.
• Assistwithordertrackingandcommunicationofdeliveryupdates.
• Helpmaintainaccuratecustomerrecordsanddocumentation.
• Supportreportingactivitiesandanalysecustomerservicetrendswhererequired.
• Contributetoprocessimprovementinitiativestoenhancethecustomerexperience.
• Participateinteammeetings,projects,andcontinuousimprovementactivities.

To be successful in this role you will need the following:

• StudyingtowardsadegreeinBusiness,CustomerService,Management,SupplyChain,orarelateddiscipline.
• Strongcommunicationandinterpersonalskills.
• Customer-focusedwithaproactiveandpositiveattitude.
• Goodorganisationalskillsandattentiontodetail.
• ComfortableusingMicrosoftOfficeapplications,particularlyExcelandOutlook.
• Abilitytomanagemultipletasksandworkeffectivelywithinateam.
• Eagernesstolearnanddevelopwithinafast-pacedbusinessenvironment.

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