Planner

Job Title: Gas Install Planner / Scheduler Location: Potters Bar, Hertfordshire Salary: Up to £28,000 per annum Job Type: Full-time, Permanent

About the Role

We are currently seeking a proactive and organised Planner / Scheduler to join our busy gas Install team based in Potters Bar . In this key role, you will be responsible for scheduling and coordinating Gas Install works across a portfolio of residential properties.

You'll act as a vital link between tenants, operatives, and management to ensure efficient service delivery and high levels of customer satisfaction.

Key Responsibilities

Efficiently schedule and coordinate repairs and maintenance jobs for operatives and contractors. Liaise with tenants to arrange suitable appointments and keep them informed throughout the process. Monitor and manage operative diaries to maximise productivity and reduce downtime.

Raise, allocate, and close work orders using internal systems. Track and follow up on outstanding repairs, ensuring jobs are completed within agreed timeframes. Work closely with the repairs management team to prioritise urgent works and ensure compliance with KPIs and service level agreements. Provide administrative support and maintain accurate records.

Requirements

Previous experience in a planning/scheduling role within repairs, maintenance, social housing, or a similar fast-paced environment. Strong organisational and time management skills. Excellent communication skills – both verbal and written.

IT literate, with experience using repairs management systems (e.g. DRS, Orchard, Northgate, or similar). Ability to remain calm under pressure and juggle competing priorities. A team player with a problem-solving attitude and customer-focused approach.

Benefits

Competitive salary up to £28,000 per annum 25 days holiday + bank holidays Pension scheme Opportunities for training and progression Supportive team environment

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