Planner

Scheduler / Planner Location: Shepperton Office Salary: £30,000 Department: Operations Reports to: Operations Manager / Head of Operations Job Purpose To coordinate, schedule and plan the effective delivery of property maintenance and repair services, ensuring that engineers and subcontractors are allocated work efficiently and that jobs are completed within agreed contractual timescales and service level agreements (SLAs).

The Scheduler / Planner will act as a central point of coordination between clients, tenants, operational teams, engineers and subcontractors, ensuring that workloads are managed proactively, resources are utilised effectively and customers receive a professional and responsive service.

Key Responsibilities Scheduling and Planning ? Plan and allocate daily workloads for directly employed engineers and subcontractors. ? Schedule responsive repairs, maintenance works and emergency call-outs. ? Ensure jobs are prioritised according to urgency, contractual requirements and SLA targets. ?

Maximise engineer productivity by planning geographically efficient work routes. ? Monitor daily schedules and make adjustments to accommodate emergencies, cancellations and changing priorities. ? Ensure engineers have sufficient information, materials and access arrangements before attending jobs. ?

Coordinate follow-on visits and additional works where required. Operational Coordination ? Maintain regular communication with engineers, supervisors, subcontractors and operational management. ? Monitor job progress throughout the day and proactively resolve scheduling issues. ?

Identify potential delays, missed appointments and resource constraints, escalating where necessary. ? Liaise with clients and tenants to arrange appointments and provide updates on scheduled works. ? Coordinate access arrangements and ensure appointments are confirmed. ?

Support the effective management of out-of-hours and emergency repair requirements. Systems and Administration ? Maintain accurate and up-to-date job information within the company's scheduling and job management system (Simpro). ?

Ensure all work orders are correctly allocated, prioritised and updated. ? Monitor outstanding, overdue and incomplete jobs, ensuring appropriate action is taken. ? Maintain accurate records of appointments, attendance, job progress and completion. ?

Ensure engineers and subcontractors provide timely updates and completion information. ? Produce scheduling, productivity and outstanding works reports when required. Performance and Service Delivery ? Monitor compliance with client SLAs and contractual response times. ?

Identify scheduling inefficiencies and recommend improvements. ? Support the reduction of missed appointments, aborted visits and repeat attendances. ? Ensure workloads are balanced and resources are deployed effectively. ?

Maintain a customer-focused approach, ensuring a positive experience for tenants and clients. ? Support operational management in achieving contractual performance and service delivery targets. If you're an experienced Planner looking for a long-term opportunity with a growing business, we'd love to hear from you.

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