Police Call Handler (Days)

Adecco are pleased to be recruiting for a Police Call Handler (Days) to work within the North Wales Police Force Location: St Asaph Contract Type: Temporary on going Hourly Rate: £14.10 per hour Working Pattern: Full Time day shifts Monday to Friday **Please note this role will be subject to Police Vetting, you will need to have been within the UK for a minimum of 3 years continually** Are you ready to make a difference in your community?

Our client is seeking a dedicated and skilled Communications Operator to join their team in North Wales Police! If you thrive in a fast-paced environment and possess exceptional communication skills, this is the role for you.

Overall Purpose of the Job: As a Communications Operator, you will deliver a professional, effective, and efficient customer service aimed at "getting it right first time." Your role will involve resolving public inquiries, accurately recording information, and deploying resources in a pressurised environment.

Key Responsibilities

Receive and resolve public inquiries in line with force policy. Provide advice and manage caller expectations, ensuring first contact resolution. analyse and assess risk using various information systems. Record relevant information accurately for different audiences, including police departments and external agencies.

Liaise with external agencies as needed. Manage the closure of incidents where appropriate. Distribute messages via email, telephone, fax, and intranet. Direct police units to incidents through intelligent deployment, maximising resource efficiency.

Inform and coordinate with other emergency services as required. Maintain a log of all incidents and ensure proper scheduling of appointments. Update the Force Records Management System and undertake relevant clerical duties.

Represent colleagues/organisation in various forums and assist at special events or major incidents as needed.

What We're Looking For

To succeed in this role, you should possess: NVQ Level 3 or equivalent qualification in Communication, Business, or a Customer-related field, or proven relevant experience. Welsh Speaking Level 2 required Typing/word processing skills of 25 - 30 words per minute.

Strong communication skills with the ability to work well both in a team and independently. Intermediate IT skills, particularly with Windows systems. Problem-solving skills and the ability to remain calm under pressure.

A good geographical knowledge of North Wales. Why Join Us? This is a fantastic opportunity to be part of a team that plays a vital role in community safety. You will gain val...

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