Presales Technical Consultant - £85,000 A Year
Mostyn Chase ·
Customer Success Manager (Technical / Pre-Sales) Payments | UK (Home-based) | £85,000 plus benefits Do you have hands-on experience with payment terminals? Have you worked in a technical pre-sales or sales engineering capacity within payments?
Are you comfortable in a customer-facing role that blends pre-sales support with live customer problem-solving? If so, this may be for you. An established payments technology business is hiring a Customer Success Manager to support customers and prospects across the UK and Ireland.
Despite the title, this is not a traditional, commercially led CSM role. The position has evolved from a technical pre-sales support function and remains firmly hands-on, sitting at the intersection of sales, product, and customer delivery.
You will act as a technical authority for customers and internal stakeholders, supporting solution design, implementation, certification, and ongoing customer needs in a fast-paced, regulated environment. What You'll Be Doing Providing technical pre-sales support (demos, tenders, solution design) Supporting customer onboarding and implementations Acting as a technical escalation point for live customer issues Advising on payment terminals, acquiring flows, certifications, and updates Working closely with sales, product, engineering, and project teams Meeting customers across the UK