Product Designer
Dragonpass · Manchester, England ·
Location: London (Hammersmith) or Altrincham (Manchester) Hybrid: 3 days per week in the office Salary: £40,000 - £45,000 + 10% bonus Dragonpass. Your Pass to More. DragonPass is a leading travel and lifestyle platform, connecting millions of members across more than 130 countries with premium travel and lifestyle experiences.
We're a B2B2C business partnering with banks, airlines, payment providers and other global brands to deliver a wide range of travel and lifestyle benefits to their customers. As we continue to grow, we're looking for a Product Designer to join our team and help shape customer experiences across our digital products.
The Opportunity This is an exciting opportunity for a Product Designer who enjoys solving customer problems, working collaboratively and seeing their ideas come to life. Working within our Lifestyle Squad, you'll own design initiatives from discovery through to delivery, partnering closely with Product Managers, Engineers and fellow Designers to create user-centred experiences that deliver meaningful outcomes for both customers and the business.
You'll be supported by experienced Product Designers and a dedicated Design System team while gaining exposure to the full product development lifecycle in a fast-paced, agile environment. We are particularly interested in candidates who have experience designing customer-facing digital products across web and mobile platforms within sectors such as travel, loyalty, fintech, consumer technology, e-commerce, marketplaces, subscriptions or other digital product-led businesses.
What You'll Be Doing Own and contribute to the end-to-end design process, from discovery and problem definition through to design, testing and engineering handover. Collaborate closely with Product Managers and Engineers throughout delivery, ensuring technical feasibility and customer needs are considered from the outset.
Create user-centred, data-informed design solutions that support product objectives and measurable business outcomes. Use research, behavioural data and customer feedback to identify opportunities and improve user experiences.
Conduct and participate in discovery activities, usability testing and customer research. Analyse insights from tools such as UserTesting, FullStory and Dovetail to support product decisions and prioritisation. Produce wireframes, user flows, prototypes, high-fidelity designs and documentation to communicate solutions effectively.
Apply and contribute to the DragonPass Design System, ensuring consistency across products and experiences. Participate in design reviews, share knowledge and contribute to maintaining a strong design culture. Develop a deep understanding of our customers, their motivations, behaviours and travel experiences.
Stay informed on developments within travel, loyalty and digital product design to help shape future experiences. Experience