Product Manager

Pluxee

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Pluxee is a global player in employee benefits and engagement that operates in 29 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.

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Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.

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Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.

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YOUR NEXT CHALLENGE

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Responsibilities:

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• Partner with the Head of Product to deliver the agreed product roadmap
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• Own and manage the product backlog, ensuring clear prioritisation aligned to business goals
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• Write high-quality user stories and acceptance criteria to support efficient delivery
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• Work closely with engineering and design throughout the sprint lifecycle to ensure timely delivery
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• Actively contribute to agile ceremonies including sprint planning, stand-ups, reviews, and retrospectives
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• Break down roadmap initiatives into well-scoped, deliverable increments
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User support & issue resolution

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• Triage and prioritise user-reported issues with customer support and engineering
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• Ensure issues are clearly defined and added to the backlog where appropriate
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• Drive resolution through the sprint process, balancing new delivery with improvements
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• Communicate clearly with stakeholders on status, timelines, and outcomes
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• Identify patterns in user feedback and translate them into product improvements
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Product insights & continuous improvement

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• Gather and synthesise user feedback, product data, and stakeholder input
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• Support discovery efforts to refine and improve features
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• Define and track success metrics to inform prioritisation and iteration
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YOU ARE A MATCH IF...

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Education and Experience

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• 5+ years of experience in digital product ownership, application ownership, digital operations, platform management, or IT business partnership roles.
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• Experience managing digital platforms, customer-facing applications, portals, websites, mobile applications, or digital ecosystems.
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• Experience working in matrix and cross-functional environments with business and technical stakeholders.
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• Strong experience managing backlogs and writing clear, actionable user stories
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• Comfortable balancing multiple priorities in a fast-paced environment
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Skills & Certifications:

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• Good understanding of digital platforms, customer journeys, operational governance, and service management.
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• Experience with Agile delivery, product lifecycle management, digital analytics, or customer experience management is considered an advantage.
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• Strong stakeholder management, prioritisation, communication, and coordination skills.
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• Familiarity with digital tools, CMS platforms, analytics platforms, or customer engagement solutions is a plus.
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• Proficiency in Microsoft 365 and collaboration/project management tools is required.
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Languages:

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• Fluent English
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Working Conditions:

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• Hybrid - Milton Keynes
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Competencies:

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• Digital Product Management
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• Customer Experience Management
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• Service Delivery Management
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• Stakeholder Relationship Management
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• Governance and Compliance Management
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The interview process

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• Video call with Talent Acquisition Partner
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• Video call with the hiring manager and a member of the team
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• Inperson discussion with Hiring Manager and a member of the team
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• Video call with HR
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What to expect at Pluxee

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• A meaningful job: Be the change! Help us build the future of employee benefits by bringing to life sustainable and personalised experiences and contribute to make a real impact on millions of lives. Our business model delivers not just for individuals but their communities too, by supporting local businesses and economies.
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• A great culture: People matter - a lot! Be part of a multicultural team that moves as one in a fast paced and innovative environment. We respect and care authentically about our people, we embrace wellbeing and work-life balance, new ideas and we have a lot of fun!
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• An empowering environment: Be yourself! At Pluxee we proudly embrace diversity and value the uniqueness of our talents, fostering an inclusive workplace where all abilities are celebrated, and equal learning and growing opportunities are a given
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