Product Support Manager
Technical Prospects Ltd · North Yorkshire, England ·
Product Support Manager Offering Circa. £50,000 - £60,000 Basic Salary plus Great Benefits! Our client is an established and highly respected manufacturing business based in North Yorkshire. Due to continued growth, they are currently seeking a Product Support Manager to lead the Product Support team, ensuring customers, partners, and internal teams receive accurate, practical, and timely technical support.
The Product Support Managers primarily focus will be on team leadership, workload planning, reporting and on-time delivery, supported by technical guidance, escalation support, and application knowledge regarding the integration of our clients products into existing and new applications.
Product Support Manager - Key responsibilities Lead the Product Support function, ensuring customers have the technical expertise, documentation, and guidance they need to integrate our clients products safely, effectively, and with confidence.
The Product Support Manager is responsible for providing clear visibility of team workload, setting priorities, allocating resources, and ensuring the timely delivery of high-quality technical support. They oversee performance reporting, monitor team effectiveness, and drive continuous improvement across the function.
The role also involves coaching and developing Technical Leads and their teams, maintaining robust support processes, managing technical escalations, and ensuring customer requirements, technical deliverables, and improvement initiatives are completed to agreed quality standards and timescales. Product Support Manager Skills