Production Planner / Customer Service Coordinator
Kyocera SGS Precision Tools · Lichfield, England ·
Job Description Job Title: Production Planner & Customer Service CoordinatorLocation: Fradley, StaffordshireSalary: £28,000 per annumJob type: Permanent, Full Time - 40hrs per weekHours: Mon - Fri - 8.30 to 5pm or 9am to 5.30pmKyocera SGS Precision Tools is a leading manufacturer of solid carbide cutting tools, renowned for designing high-performance solutions for machining challenging materials such as stainless steel and titanium.
We support industries such as aerospace, medical, power generation, and motorsports by solving complex manufacturing challenges and improving process efficiency. We're now entering an exciting phase of growth, relocating to the Midlands to unite Kyocera SGS and Kyocera Unimerco Tooling under one roof; forming Kyocera's largest carbide tooling site in Europe.
As part of this expansion, we're looking for a Customer Service & Production Planning Representative to join our team. This hybrid role combines customer service, production planning, and procurement support, offering excellent exposure across several key business areas.
About the RoleYou will play a vital role in ensuring our customers receive outstanding service while supporting our production and purchasing functions. You'll work closely with internal departments and help maintain the smooth flow of information and materials across operations.
Key ResponsibilitiesUpdate Works Orders and maintain production schedulesRaise purchase orders and support procurement activitiesHandle customer enquiries, prepare quotations, and process sales ordersCollaborate with Production, Sales, and Logistics teamsMaintain accurate records and documentation in relevant systemsWhat We're Looking ForExperience in production planning, procurement, or customer serviceProficient in Microsoft Office; ERP/MRP experience (Sage/SAPMAN advantageous)Strong communication skills with excellent attention to detailProactive, organised, and able to work across multiple tasksA flexible team player with a positive, solution-driven approachWhat You'll Get in ReturnWe offer a competitive salary and a strong benefits package, including:22 days holiday plus bank holidays, increasing with service40 hour working week with some flexibility around start and finish timesAn extra paid day off on your birthdayCompany pension with 5% employer contributionPrivate medical insurance (after 12 months)Health Cashback PlanGroup Life Assurance and Income ProtectionEmployee Referral SchemeRegular social activitiesplus more, all designed to support your wellbeing and recognise your contribution.
If this role sounds perfect for you, please hit apply to submit your details to usCandidates with experience of; Production Coordinator, Production Assistant, Production Controller, Customer Support Administrator, Workshop Coordinator, Customer Service Associate, Production Operations Assistant, Customer Services, Workshop Support, Workshop Operations, Production Co-ordinator, Workshop Co-ordinator will also be considered for this role.